Question 1

Does the product come with a battery or is there one inside the unit itself?

Accepted Answer

It has a rechargeable battery-just like a cellphone.  Comes with USB charging cable-when I first got it I wasn’t sure how to plug into device but one of the reviews I read helped by saying “You just have to push really hard to get thru the silicone layer”

Question 2

Is this item returnable?

Accepted Answer

Refundable, but not returnable. Various reasons, I’m assuming. It’s not worth the money.

Question 3

Mine stopped working in three months. How do I get a new one under the warranty?

Accepted Answer

Hello lakisha, 
This is Aaron from Acvioo, please trust us this case like it rarely happens in our sales, we apologize to you sincerely and promise we must meet your expectation in after-sales service, we will do our best to solve your problem,please give us a chance.
This product also has a 18-months warranty, so if you have any unsatisfactory problems, please contact us via email. We will try our best to solve it and give you a satisfactory solution. Please send your order number to us. After-sales email address: acvioo.aaron@gmail.com, thank you.

Looking forward to your reply.
Best Regards
Aaron

Question 4

How do you replace the battery?

Accepted Answer

You have to take the cover off of the handle, remove the 2 screws then open. The battery is there, rechargeable so you’ll need to find another that fits it before you remove the others. Once you Do, put the new rechargeable batteries back in the same way you took them out, connect the plug back in and Viola!

Asin	B07MH7WQNK
Best Sellers Rank	#476 in Manual Massage Sticks
Date First Available	November 10, 2019
Manufacturer	ACVIOO
Product Dimensions	2.36 x 1.18 x 2.36 inches; 9.17 ounces

Acvioo Personal Wand Massager with 10 Magic Vibration Modes,Handheld Whisper Quiet, Full Body Silicone Therapy Massager Cordless for Neck Shoulder Back Body Massage,Sports Recovery (Black)

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