Brio Self Cleaning Bottom Loading Water Cooler Water Dispenser – Limited Edition - 3 Temperature Settings - Hot, Cold & Cool Water

This is a great water cooler. Hot water, room, temperature, and cold water at a touch. I love the safety feature with the hot water button so a child can’t accidentally push it. I love the fact that it’s a bottom fed so you don’t have to lift the bottles. The self cleaning feature is great There’s also a button on the back for cleaning it once a month as directed. I do that on the first of every month and it doesn’t take very long. I do it at night when I go to bed. I have really bad water at home so this is a blessing. This one was purchased for a family member. I have the same one at home for 2 1/2 years and it’s very durable. It works great. It’s a great size. Very easy to install very easy to use. Happy customer.

Prior to buying this Brio water dispenser we owned a Primo brand dispenser (also purchased from Amazon) we were pretty happy with it, for the most part. Over the past few years the primo has developed a taste I didn't care for, but no one else in the house seemed to notice or care. I tried cleaning it with vinegar and water flushes and dilute bleach and water flushes but the taste remained. I figured it was just the brand of 5 gal bottles we were having delivered so I drank a lot of wasteful single serve plastic bottles to avoid the water from the Primo unit. Finally the cooling part of the Primo broke so I started looking for a replacement. I definitely wanted another bottom fed cooler. Once you get rid of that 5 gallon bottle perched on top of your cooler you'll never want to go back. Just not having to deadlift the 50 lb bottle and flip it over without spilling a bunch of water on the floor is reason enough, right? Then there is the nice clean look of the cooler without the bottle perched on the top. Anyway, the Brio is a bottom fed so it fit the bill there. I also liked the sound of the "self cleaning ozone" feature so I decided to give the Brio a try, and I'm so glad I did. This Brio is such an improvement over the Primo it replaced. Let's start with little things. The Brio pump is quieter. No one in our house cares about this but I've seen people complain about noisy bottom fed coolers and the Brio is pretty quiet. The Primo had a room temp button but the water was the nearly the same temp as the cold. It was a pointless and never used button on the Primo The Brio room temp button is just that, room temp water. I measured each spout and the cold is 43°F, room temp is 71°F, and hot is 178°F. Now you may already know this but 178°F is a great temp for steeping most white and green teas as well as herbal blends. Oolong and black teas want to be a little hotter (up over 200°F) but for a relaxing cup of sleepytime tea this thing s perfect. The Primo only reached 165F°. Point Brio. Also note you can turn off the hot water in the Brio if you don't want to use it and don't want to waste the energy heating water you won't use. This was the same with the Primo. Tall containers fit better in the Brio. The Brio has a full 1 3/4" (4.5cm for you non-Americans) more space under the spout than the Primo did, a full 10 inches from base to spout as well as a slightly wider perch than the Primo. I can fill my baseball stadium "big ole beer" cups, my Bubba Keg, even my wife's tall 64oz Camelback fits under the Brio nozzle no problem. That never worked with the Primo, you were always holding cups at a weird angle with your finger over the edge to feel when the water was close to the top. Point Brio The Brio is attractive, at least in my opinion. Black and stainless fit well in most any decor. The Primo was the same color scheme so a wash there. The taste. The water from the Brio is delicious. I don't know what the deal was with the Primo, maybe it was age or some tubing they used I didn't like but I'm back to drinking water from the dispenser instead of destroying the environment with plastic single serve water bottles. I'm going to make regular use of the "self cleaning ozone" feature in hopes of keeping it that way. I much prefer being an environmentally conscious citizen but I just couldn't drink the water from the Primo, it was gross. So I guess you've figured out by now I really love this Brio water cooler and I highly recommend it. It is on the higher priced side of water dispensers but not by a lot and to me, if the self clean feature works it is 100% worth the extra money to have a cooler I will continue using for many years because the water will actually taste good.

The product itself is fine, but the customer support experience was extremely disappointing. After about two years of normal use, the pump failed. I contacted Brio multiple times over several weeks regarding a replacement. Each time, I was asked to submit documentation, which I sent repeatedly. Despite this, I was told multiple times that it was never received. Responses were very slow—often taking weeks—and I had to send multiple follow-up emails just to get a reply. Ultimately, Brio offered no meaningful assistance. I ended up ordering the replacement pump on my own and fixing the unit myself without any help from customer support. If you’re considering this product, be aware that if something goes wrong, you may be on your own. The lack of communication and responsiveness was the most frustrating part of this experience. I hope Brio improves its customer support, because the current experience does not match expectations for a premium-priced product.

This machine was delivered in 5 days. It was easy to plug it in with no setup. The buttons are convenient and self explanatory. The hot water has a safety switch, which is nice when kids come to visit. The water flows out at a pretty good rate, not very fast, but good to fill a glass or water bottle. The first use we needed to run almost 5 gallons to get the ‘machine’ taste out of it, but it’s great tasting once you do. It is relatively quiet too. Super quiet when we first got it, now at 6 months it sounds a little like something needs to be tightened to stop a minor rattling when refrigeration turns on. The hot is hot enough for tea, the cold is super chill. I am happy with my purchase. From what I can see, these units generally last 2 years with daily use. I’m happy with that timeline for functionality. If & when it dies I’ll buy again. Update: Oct 2024 Still satisfied with the function of this machine. The hot water is great to have ready when needed. The on/off switch on the back is handy to save energy too. I take off one star because it’s noisy. Two months after purchase it makes a loud rattling noise when the refrigeration unit turns on. We might be able to tighten something to fix it. Also , the ‘empty’ blinking light sometimes turns on for no reason. I just open & shut the door and it turns off, no problem. I still have ABSOLUTELY no problem with this machine and am happy with my purchase. I just want others to know what their getting!

am very happy with this purchase. The quality is amazing for the price, and the product looks exactly as shown in the photos. I tested it for a few days before writing this review and it works perfectly. Fast shipping, good packaging, and great value. Highly recommend!

Lo compré aun viendo que había comentarios negativos, debido a que tiene self cleaning y en Mexico no tienen por lo general esa función. Al final resultó peor que el dispensador marca whirlpool que pensaba sustituir. Lo desempaque y estaba bien sellado sin daños aparentes, leí las instrucciones, son claras, tiene etiquetas de los pasos muy sencillas, pero al conectar la bomba que debe subir el agua se convierte en una regadera, como pueden ver en el video. Algo debe estar flojo, mi dispensador viejo tiene la misma estructura y no pasa eso.

El producto llegó golpeado, no enfría ni calienta el agua; el proveedor no admite devoluciones

Pas bruyante, facile d’utilisation pour mon petit fils de 6ans et sans dégâts. Par contre, l’eau n’est pas assez froide. Auto nettoyant ne veut pas dire qu’il ne faut pas le nettoyer. C’est aussi souvent que les autres. J’utilise une pastille pour machine à eau aux 3 mois N’ai jamais réussi à l’enregistrer pour la garantie, le site du fabricant ne reconnaît pas son numéro d’identification et la communication valait pas chère. Donc n’est toujours pas enregistrée

Stay away from this seller and brand. Especially if you live in Canada. I don’t understand why this product is sold to Canadians if their support doesn’t cover warranty claims in Canada. Bought the product in November 2022. Less than 2 years has passed when it started making weird noises. A few weeks later it stopped dispensing water. I realized it was due to the machine freezing the water. After turning it off for a few hours; water starts dispensing again. Long story short, for a $700 machine, this doesn’t live up to the expectations. I wish I knew before and I hope this review helps others not fall in the same trap. Stay away from Brio and this seller at all cost.