Question 1

Will this case get in the way of the wide photo lens as fingers on the case will show so I am wondering if the case sticking above the lenses?

Accepted Answer

Hello, thank you for your question. No, this case does not interfere with any of the camera settings, including the wide-angle lens.

Question 2

Has anyone tried the mophie case and this?

Accepted Answer

I have tried the Mophie on another version of the iPhone. I also have had great success with the Alpatroinx cases on two different iPhones BUT NOT SO ON THE iPHONE 11 pro. In the other cases, the best feature was that I could transfer data back and forth and use a regular USB charger to charge the iPHONE. Since the 11 has the smaller charge plug the Alpatronix does NOT charge the phone consistently. I always had great success and help from Alpatronix when I had a question before but when I reported this, all I got was a series of questions and no offer to help. It leads me to believe this is a known issue. So I for one am a VERY DISAPPOINTED customer.

Question 3

Can you use the 18W Apple (or compatible) fast charger with this case?

Accepted Answer

Hello, and thank you for your question! You cannot use the USB-C to Lightning cable to charge this device. You can only use the (older) original apple cable that has the traditional USB-A on one side, and the lightning chip on the other side.

To your question, as the 18W Apple charger utilizes the USB-C output, you won't be able to use that to charge this case. You will need to use a traditional charger to charge this device.

Having said that, all current battery cases in the market utilize a 1A input, while the Alpatronix battery case has a 1.5A input/output. That means this battery case provides you 50% faster charging (both during charging the case, as well as when the case is charging your phone) than any other battery case in the market. Ours is the only one with that input/output which has passed UL 2025 testing.

Question 4

Hello I have lost the top part of the case. Is there anyway to get replacement?

Accepted Answer

No

Alpatronix Battery case for iPhone 11 Pro Battery Case, 4200mAh Slim Portable Protective Extended Charger Cover with Wireless Charging Compatible with Apple Pay, CarPlay - BXXI Pro - (Black)

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