Heel Height:UK2-UK4:4.33"(11cm);UK5-UK8:4.53"(11.5cm);UK9-UK10:4.72"(12cm);UK11-UK13:5.11"(13cm) We are the supplier from China and is mainly selling all women's shoes,we have more than 5 years experience in International business. Amy Q is a shoes brand, synchronized with the latest fashion trend, taking dedicated handmade craft work as well as an attractive price. Q1:What if I buy it and DO NOT fit?   We will send you an email to inquiry size info after ordered,If you replied our query mail, then size still has problem, we will exchange the updated size to you for free.   If there is quality problem, we will reprocess a new pair to you for free after the confirmation. Q2:When can I RECEIVE my shoes?   You will receive your shoes within two weeks if no surprise,faster shipping or an urgent needing is still available, please contact us in detail. Q3: How long does it take to shipped?   Processing Time (Preparing for your order): 5-10 Business Days. (During this period, all cut, stitched and painted by hand. It takes time and effort. Q4:Can I CUSTOMIZE the shoes?   Yes, you can customize the shoes, please contract us for detail, such as changing heel height, color, scripting the name even producing a new one with your idea. Q5: What if i want to do the RETURN?   We will issue a refund of the purchase price, not including any shipping service upgrades. Costs of returning the item(s) are the responsibility of the buyer. Q6: When can I get RESPONSE after send you an email?   We will reply all the emails sent between 2:00am--1:00pm (BST time) within 3 hours. Others will be answered within 24 hours (except Sunday) For any question, please do not hesitate to contact us,we will try best to solve it.
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