The training guide for the award-winning book Smile: Sell More with Amazing Customer Service. This Training Guide is for businesses, including nonprofits, along with high schools and colleges for use in business classes. This customer service and sales training guides is quick and easy to use, just like the book! Complete with exercises. Includes FREE Bonus-7 Extra Role Playing Worksheets in back of book. NOTE! This Training Guide is ULTRA SHORT so you or your managers will actually use it and you can start TODAY! You can move at lightning speed to train your staff on the most important little details that are the BIG details to your customers. If you don't get these basics right, the rest is not going to matter.This customer service training guide will help you and your employees apply the techniques in the book Smile: Sell More with Amazing Customer Service. Quickly improve your customer service and increase sales with this customer service training guide. Use the exercises during meetings, one-on-one training, in role playing, and in informal staff sessions. Give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor. Each employee should have their own copy of the book Smile: Sell More with Amazing Customer Service for reference.Boost your revenue starting today with this customer service training guide!ROLE PLAYING"A customer walks into your business. You are the only staff person on duty and you are helping another customer. What should you do?""A customer asks you a question. You don't know the answer. How do you respond?"The above are just two examples of the 10 basic customer scenarios included in this extremely short yet critically valuable training guide. These are basics, the little details, and these little details are the BIG details-if you don't get these right, your customer will do their business elsewhere. Ignore these at your own risk!Six very short exercises let you train yourself and your staff on the fundamentals-the basic items that, if done wrong, turn your customer off and cost you money, and, if done right, delight your customer and keep them coming back to spend more money. All in a VERY short booklet form. A crash course - just like the book Smile!DESIGNED ESPECIALLY FOR YOUYou're busy. You don't have time for a long training program. You need something lightning quick and super easy. This Training Guides is complete with a self-assessment test, role-playing, mystery shopping and more. All in a VERY short booklet form. A crash course - just like the book Smile! This training guide will help you and your employees quickly and easily apply the techniques in the book Smile: Sell More with Amazing Customer Service to quickly improve customer service and increase sales. Use the exercises during meetings, one-on-one training, in role playing, and in informal staff sessions to give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor.CHAPTERSEXERCISE 1Customer Service and Sales CheckupEXERCISE 2: Role PlayWhere to Find in the BookEXERCISE 3Make it RealEXERCISE 4Be a Mystery ShopperEXERCISE 5Make It StickEXERCISE 6Book Discussion
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