ULTRALOQ Smart Lock U-Bolt Pro - Fingerprint Smart Door Lock - 7 in 1 Keyless Entry Door Lock - Biometric Keypad Deadbolt Front Door Lock, App Control

I bought this lock, it seemed to work fine for a few months. When it unfortunately stopped working during the warranty period I was told that despite them delivering the original to me in UAE, the warranty only applies if I have an address in the USA.I had no choice but to pay extra money to get them to send me a replacement. I’ve been waiting since July and I still don’t have the lock or any confirmation it has even been sent.So if you are buying this lock for the warranty or customer service then you will be sorely disappointed.

The lock is a combination of good idea and bad production. The metal of the latch is extremely week for its function. Being hit in perpendicular direction (e.g. by occasional door closer work or early door opening while the door is locked) the lock is easily get damaged. The latch easily becomes curve, this leads to the loss of its ability to go back into the corps of the lock body from the door frame. In such occasion the only option to open the lock is to disassemble it or extract by force with potential loss of the door as a result

After doing a fair bit of research, i decided to go with ULTRALOQ for my smart lock.Installation was easy, but i faced some issues with my lock after installing. I emailed support and they were very helpful. They offered to send me a new unit, which helped to solve my problem!Highly recommended and it is value for money.

Tengo ya dos años con la cerradura, me ha funcionado muy bien, el modo de autoabrir me funciona muy bien y es muy cómodo (hasta el momento es el único producto que he encontrado con esta característica), solo hay que asegurarse de permitir la aplicación para que se ejecute en el fondo en el teléfono, una vez hecho, funciona sin problemas.La opción de usar la huella para abrir permite configurar el modo de auto-cerrar activado, así siempre que salimos estamos seguros que se ha cerrado, y es muy fácil volver a abrir si no traemos el teléfono.El registro de entradas y salidas me permite saber a que horas regresan mis hijos cuando salen...El único problema lo tuve hace unos días, donde el motor dejo de funcionar, contacte al soporte técnico, y pese a que el producto estaba fuera de garantía, me ofrecieron cambiarlo, lo cual es extraordinario, afortunadamente el sistema volvió a funcionar bien después de dejarlo un dia sin bateria, asi que no fue necesario hacer el cambio, pero me dejaron muy tranquilo en caso de que surja otro problema.Me gusta el producto, me permite entrar fácilmente cuando llego, nada de llaves ni necesidad de batallar con las cosas que cargo, la puerta se abre sola.-----------------------I have 2 years with this lock, it has worked without problem, the auto unlock mode has worked fine, and is really handy (so far this is the only product I have found with this feature), it is just matter to be sure that the mobile phone is set to allow the application to work in the background, once that is done, it works flawlessThe fingerprint option let me to configure the auto lock mode so we are confident the house is locked and it is very simple to unlock it if we do not carry the mobile.The log has given me the possibility to know when my kids come home, when they go out...A few days ago I had a problem, the lock motor stop working, the technical support was really quick and responsive, and even if the product was out of the guarantee period they offered to replace it, that is extraordinary. Fortunately, the system was working again after I let it 24 hours without battery, so the exchange was not needed, but my experience with the technical support returned me back the confidence on the product for any future failure.So far, I love it, very handy, now I can enter when I return home without any effort, I do not need to worry if I have my hands loaded, there is no need to use a key or dial a code, the door unlocks itself!

Received the lock very quickly in Singapore. Installation took only about 20 minutes including taking out the old deadbolt. Set up with the app was also good. Had some minor issue woth app which was very resolved with the prompt help from Support services from the makers Ultraloq. Now have been using this for one week and so far so good. Overall, a very good smart lock.

I enjoy the lock. Worked very well. Had an issue with my button so I couldn't use the passcode. Customer support was very fast. They sent me a replacement part. Everything works well now. It's worth it for the support.

No funcionaba el cable que conecta la parte exterior con la interior, pero me solucionaron muy rápido los de uTEC, excelente servicio a cliente y me reemplazaron mi pieza sin costo adicional. Muy bien todo ya jala bien.