Question 1

What scent is there?

Accepted Answer

The scent we use is made using a proprietary blend of essential oils. The oils we use are bergamot, lavender, juniper berry, wormwood, and palo santo. The end result is a very refreshing, natural smelling product. Due to the nature of essential oils the scent itself won't linger much longer than 30 minutes or so making for a very pleasant application but without conflicting with the scent of other products you may be using (deodorant, cologne, perfume, etc).

Question 2

What are ingredients?

Accepted Answer

Please note that our ingredients list has been updated. It's not because we changed our formula but because we always listed the ingredients based on the volume of each ingredient we were using. However, while in the process of getting our formulas certified in the EU (which has some of the most strict standards when it comes to toxicity) their lab showed that some of our ingredients were compounds that included other ingredients that we didn't know to add. For instance, we scent our products using  Essential Oils. We had formerly listed the oils we used on the ingredients based on the total percentage of the ingredients in the formula. What we didn't know is that ingredients like essential oils are compounds that include traces of other ingredients such as D-Limonene and Linalool. Those aren't ingredients that we included in our formula and thus never listed them. Getting certified in the EU showed that those ingredients are a part of the formula (and are still safe, mind you) and thus needed to be added to the list, which we have done on all of our products thereafter.

Furthermore, Amazon had us list "Key Ingredients" on our listings which we did by calling out four ingredients. When Amazon displayed this list they did so under the Header of "Ingredients" which made it look like we were saying our products only had four ingredients, which is not reality and was not what we were trying to do. We've since removed those "Key Ingredients" so as to not cause confusion.

I hope this sheds some light on the process we've been through and the value we place on transparency. We value you and thank you for your support all along the way.

- Josh @ Firsthand

Question 3

can I use in a human hair wig?

Accepted Answer

We've never tested this product in wigs but I would think that it should work the same. The one area to be aware of would be the wig maker's recommendation on how to clean when/if products are used and how that might differ from product to product.

Question 4

Super sensitive to scents. What is the return policy if the products irritates me?

Accepted Answer

I have trouble with scents too. This one did not bother me at all. I don't know about the returns policy.

Manufacturer	Firsthand
Item model number	4353200802
Product Dimensions	7.5 x 7.5 x 4.5 cm; 136.08 g
ASIN	B07MG7LY8X

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Firsthand Supply Clay Pomade - 3oz (88ml)

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