Genesis 2 High Efficiency 80,000 Grain Water Softener, Up Flow, On Demand, Digital Metered

I reached out to Discount Water Softeners prior to making this purchase. They responded very timely and were very helpful. The Genesis arrived a day earlier than predicted - much better than later than expected. The install was not difficult. I found the directions to be detailed and easy to follow. Programing the unit was a snap. I had a question about testing the softness of the water after the install and the support team was very responsive and knowledgeable. As you can see from the test strip photo the unit is doing the job quite well.This has been a positive buying experience from beginning to end. Our well water is now softer than it has ever been since we've lived in this house the past 19 years. Not to worry, you can install this softener yourself and you will be pleased with the results. You can rest assured you will be happy doing business with Discount Water Softeners.

The water softener arrived within two days of ordering, well ahead of the promise date. The kit came with everything expected for installation. After reading through the instructions and setting the cylinder and salt reservoir in place, I got the proper site specific things needed to hook the existing lines into the softener. Installation took about 1/2 an hour, although since this was my first time installing a softener, I spent at least an other 1/2 an hour reading through the installation manual to ensure I got everything correct.

This is great! My husband and I bought our first house and the water was at 500+ ppm! Eek! It’s now at 30 with this awesome softener. My husband installed it easily with little to no plumbing experience.

System arrived as advertised. Installation instructions were easy to follow. Got excellent soft water after first regeneration. Looking forward to the promised savings on salt and water.Update (4/26/2019): This system is wonderful! Great savings on water salt use already in first month.

Nice unit. Easy install . So far We love it.

The water softener is great, I'm glad I went with the Genesis. It was easy to install myself and I can tell I'm saving salt already. The item arrived quickly by UPS.

I bought a $900 Genesis 32,00 grain, on demand, digital metered, upflow water softener in 2017. In August 2019, the brine flow reversed rendering the system useless. I had several email exchanges with "Bill" (could not get him to talk via phone) directing me to instructional videos and step by step instructions on procedures to correct the problem. By the way, I am a builder with extensive plumbing experience. The problem persisted after several days of working on the problem and at the same time living with very hard water. Bills solution was for me to either take apart the entire valve unit to identfy further possible issues or send the valve unit to him for anaysis. I asked that he send me, as soon as possible, a complete valve unit so I could get back to having soft water again. I told him if it was not a warranty item after he analyzed it, I would pay for the new valve unit. His answer: Cannot do that which was followed by the typical bribble about manufacturers and their rules. I decided enough was enough and I ordered a simialr Fleck unit at $525 which arrived in just a few days. I took the Fleck out of the packaging and discovered an alarming fact: the Fleck and the Genesis were IDENTICAL. The Genesis unit is clearly a Fleck with Genesis labeling but with an arbitrary $400 more price tag. My lesson: you don't always get what you pay for! Buy a fleck at affordablewater dot us.

If you are lucky so no issues with unit, than it should be fine. HOWEVER, IF YOUR UNIT HAS AN ISSUE, YOU ARE SCREWED. I bought the 64,000 grain unit in Jan. 2020 and getting hardwater after 30,000 grain use. Basically my 64,000 grain softener is shorter than 48,000 unit. It is either they are lying on their capacity or their head unit is leaky. I sent back the control valve and they sent it back since the unit has no issue. it's been 10 month and my unit still didn't fixed.They are just a middle man, and they cannot even send you a new control valve until they got a permission from their manufacturer. I sent the valve back to them as a second time on 11/02/2020. They received it on 11/05/2020. They FOWARDED the valve to the manufacturer and they received it on 11/10/2020. I asked them when I'm getting a replacement valve on 11/13/2020 and they are still waiting for the PERMISSION FROM THE MANUFACTURER.Find another seller who has a better customer service. Do not pay premium for poor customer service. You deserve better.