The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations

This book has definitely given me alternatives to use instead of the blunt statements I have used in the past.

I recently purchased this from Amazon, and it has exceeded my expectations. The quality, performance, and versatility of this product are outstanding. It's user-friendly, and the customer support is excellent. I highly recommend it to anyone. You won't be disappointed!

Purchased for a young woman just starting a new HR position -- she finds this book very helpful!

This is a terrific resource for managers at all levels. Conflict can cloud our thinking and this reference provides the guidance to work thoughtfully through conflict.

Horrible book 90% of the book is page after page of just phases with no scenio or when to use them. A complete waste of my money. Don’t waste yours.