eufy Security Baby SpaceView Add-On Video Baby Monitor, Night Vision, 5" Display

This feels very much like a way to scam parents out of money. Our Eify monitor worked fine for about 2 years but the battery life was trash after we had our second baby. Got this replacement and the firmware wasn’t compatible but the cameras wouldn’t show up on my computer when I tried to update them (support just wanted me to buy more cables when I had already tried several). The camera still worked even with the firmware warning, though, so we kept using them. A couple months into using this replacement monitor its battery life is nothing. It says fully charged, then blinks red that it’s dying, then if we turn it off and on it’ll say 3 bars. The last straw for me was that it randomly turned off even when plugged in. Scary when using it to hear your young kids!! We have abandoned the Eify system entirely now and this replacement monitor was a complete waste of money.

I originally bought the 2 camera set when my 2nd child was born. I absolutely love the product. I am a very anxious mom so being able to check both kiddos with ease is very important to me. After about 2 years of CONSTANT use, and rough and tumble care from my youngest who is into EVERYTHING, our handheld component went out. I could still hear my kids but couldn’t see them. I ordered this as a replacement. Upon first opening the box and trying to sync, I couldn’t get the monitors to connect. However, when reading reviews, I learned that I needed to update my cameras’ firmware. With easy to follow directions on the Eufy site, it took less than 10 minutes and I was good to go! Great product! And will order again in a couple years when my constant checking will inevitably wear out my handheld again.

We had this camera system for our first child. It worked fine until the monitor stopped working/ would randomly turn off (not on sleep mode btw). Customer support told us they couldn’t help us, so we had to buy a replacement. This second monitor suddenly broke when the audio stopped working — leaving my baby crying until I check the video to see if she’s awake (I can’t watch it 24/7). We bought a THIRD monitor, and it is now not compatible with any of our cameras. So now we have 3 kids, 3 cameras, no working monitor and no way to monitor our 3 children - all under 4 years old (including a newborn). My husband (a biomedical engineer- he fixes MRI machines for a living) has spent hours on the phone with customer support trying to get them to send us the correct firmware (its not on the websites) and they keep saying they don’t know how to fix it and will “get back to us.” That was WEEKS ago. I checked the website and the only reviews on there are exactly like mine- it works, then it breaks, then they won’t help. Invest in a different baby monitor. We wish we had.

I love this baby monitor for my two kids. I suspect the toddler broke my other monitor, so I needed a replacement. It arrived quickly and safely, but wouldn't pair with my cameras (thankfully I had already read about the required firmware update so I wasn't surprised). The update was from 2020 so I'm surprised the firmware wasn't already updated for the monitor. Stephen wrote a great review already about the steps he took to update the firmware upon receiving this monitor (in order for it to pair). After some troubleshooting, I had to make some changes to the process for it to work for me. I copied Stephen's instructions and changed it as needed according to what I did. First, I needed to use my charging cord and not the one that came with my original monitor set (both when plugging in the camera and monitor) 1. When updating the firmware, the files in the zipped folder that you can get from the Eufy website must be dragged to your computer desktop the copied to the drive. You cannot drag the file directly from the downloads folder to the drive. 2. Load the monitor file to the monitor drive three times. Load time takes about 5 minutes. After loading only once, my monitor would not power on. 3. Load the camera file to the camera drive three times as well. This load time is much quicker at about 30 second. After loading once, the camera would not turn on (no beep when I pressed the button while trying to pair). After the first load, the name of the camera as it appears on my computer showed up as "510wfu" (as opposed to the longer file name sn93700bu). After the third load, the camera paired easily.

This is my second monitor. Battery life on it does not last very long. Update. They replaced it and have had no issues.

We had our original unit from 2019-2024 with no issues at all. After adding a camera for our second baby, we started having issues with connection, firmware, etc. We purchased a new monitor and camera in 2024 and it’s been absolute trash. The charging doesn’t work, it randomly turns off, etc. They gave us a replacement unit at no cost and the exact same issues are happening with it. They offered a 30% discount of a replacement which is ridiculous. We won’t ever purchase a Eufy product again.

Worked fine for the first few months, but has slowly stopped working. My daughter is only 10 months and already we are looking for a new monitor. Battery life is only about 20 min and I have to be very close to the camera for it to work

It arrived and would not pair with my camera. Eufy support was able to help after a few days. The company's firmware files are scattered across different sites making it difficult to find the latest version to get everything in sync. I'm a little frustrated with the longevity of their monitor batteries and the fact that they use micro USB and not USB-C.