HP 14in diagonal SVA BrightView HD Chromebook - Intel Dual-Core Celeron N2840 2.16GHz, 4GB DDR3, 16GB eMMC, 802.11ac, Bluetooth, HDMI, USB 3.0, Chrome OS (Renewed)

I just received this laptop today and I'm returning it today. I've bought "certified refurbished" items before and had a good experience, but this was terrible. This laptop looked like it had been used by a child or teenager. It had magic marker spots all over the cover. The outer casing was filthy and chipped in multiple places. Overall it just looked terrible. Also, the model I received was not the model in the picture. None of the ports were the same as pictured and the color was completely different. This was clearly an older model, not the one pictured. Please don't make the same mistake I did, heed the warnings in the negative reviews. Amazon shipping was right on time and packaged nicely, as usual. Everything else about the product was not as advertised.

I placed my order on December 19th and was under the impression it would arrive on the 22nd as this was going to be a gift. It finally arrived today,but unfortunately it is not what I expected. The front looks like it was sanded over as you can see in the HP logo, it has a rough texture throughout the laptop. The keyboard has a red tint all over more noticeable on the on-off key. There is a lot of uneven keys and scratching. The back is dirty and worned, well the entire laptop is. Needless to say I will be returning the item. I have purchased refurbished items in the past, but they have never looked this way. Please save yourself sometime and don’t order from this seller.

I have mixed feelings. While it works well; what I did not know, when I bought it was that it was a 2014 model. One day I was watching my prime channels and all of a sudden I was getting error codes telling me to update my computer in order to watch the channels that I pay $119.00 a year to be able to do. I called amazon they referred me to hp, the company that my computer is from. Guess what? My computer is no longer supported by hp, because of it's age and I now cannot watch prime without buying another computer. Because of how long I had this computer before they changed their format, I can not return it. It seems that the more they"improve" , their service, the more it glitches and is harder to shop on. If it's not broke don,t fix it! I can't afford to buy another computer so I have to rethink whether I want to keep prime or not.

We bought 4 of these for our children to use for online school. Upon arrival two worked fine and seem to be working great daily for schooling. The other two of the four were dysfunctional. One wouldn't charge and so only worked plugged in. We sent it back immediately for a replacement (which worked fine upon arrival). The second had a non-functioning webcam, which we found out during a zoom meeting. We requested replacement and sent the original back immediately and have now been told that the item is not in stock even though it was when we submitted the request for replacement. This has been a frustrating process to say the least and reaching out to customer service has not been helpful either.

I bought two of these chromebooks for Christmas present our two teen kids. Both products arrived dirty with many stains on the cover and highly scratched keyboard surface. I spent hours trying unsuccessfully to clean both products. The advertising listing and picture suggested it was silver metal surface but it was a white plastic coating that has many reports of stains. The notebook function and screen are fine so far but we had to spend $20 each on a new cover. Requested help from seller but only obtained an automatic response. After days of no response to our questions and concerns we were forced to get the covers.

My daughter has been continually using this chromebook for her daily need during the past ten days. It has most features and priorities: ports, stability, simple handling, and great performance. It is a fairly powerful chromebook system. Everything feels very sturdy with a weight less than 4 pounds. It is also very well equipped with ports of HDMI, LAN, USB3.0/2.0, HD camera, bluetooth, etc. The wireless signal quality is very good.The touch of the keyboard is smooth and solid. The touchpad surface is conveniently easy to operate. The chromebook is quite most of time.Overall, it is a solid Chromebook which can be a very good alternative to a laptop. Thought certified refurbished, it looks and performs brand new – a great buy.

Received and returned same day. The serial number seemed to be scratched off because it left a groove mark and then stuck on with a sticker. It was dirty. Still had fingerprints on it. It croaked when I opened the screen because it had a crack in the corner. Multiple scrape marks. Not worth the money so I returned and purchased it new for just $58 more.

If I could give 0 stars, I would! I don’t mind buying refurbished items but I do expect them to come as described. My laptop came completely trashed. I haven’t even turned it on to see if it works because it looks like absolute junk and it supposed to be a business computer at the front desk that everyone will see. Unbelievable. Do NOT PURCHASE!