Microsoft Dynamics CRM Unleashed 2013

Without question, this book has jumpstarted our application migration initiatives and we are well on our way to realizing the fullest benefits very quickly. I was doubtful at first that one book would be able to cover everything in the application, but this book managed to address everything we needed - My staff was so thankful for the books, and they have already shown me some prototypes for the new applications, all to the credit of this book. I would have preferred deeper dives in a few areas – additional examples of PBL’s or example, but we were able to figure it out with the examples shown.

Excellent introduction book on Microsoft Dynamics CRM 2013. I believe the description says it but it is written pre-release so some of the information in it is not accurate anymore with the release of LEO (Spring) and coming soon VEGA (Fall) things are changing as programs do. Still core concepts, best practices, and general functions have stayed the same.I was pretty familiar with CRM 4.0 and 2011 before reading this book but it explains things very well from the ground up. If you have a pretty good understanding of the CRM Basics this book takes you through the rest including administrative functions and integrating to other system such as Sharepoint. There are some other programs that integrate really nicely with CRM that were left out which was disappointing, such as Experlogix or Quote Works, but to cover all those is very hard.The author did a good job of explaining the differences from 2011 to 2013. I would have liked the author to have also spent some time explaining the modules in CRM Microsoft is not improving on and trying to get away from such as Reporting, Marketing (Dynamics Marketing coming online), etc. I think it may have been helpful to talk about how to do integrations into CRM with SSIS or Scribe possibly but that is a niche. Also more could have been covered about the Outlook Client which may have been covered better in a previous version. Notice I am being pretty picky, it is hard to offer improvements on this book.This book has helped me a lot and I keep it in my office for easy reference.

Still very complicated for new users. I found is easier to just find what you are looking for online.

I have not read the entire book yet, but it is clearly the ONLY book out on the new 2013 MSD CRM. Well written and clear.

I've read everything on CRM 2011, so this book was especially helpful for our migration planning and staff training.

Its a book

Very technical. Covers a lot. Over 1000 pages.

If you revel in Scatter brain ramblings this book is for you!WTF - How did the editors ever approve this book for publishing.There's no logical flow to the writing - it rambles.There's no overview to provide context, no general to specific organization.No context of "How to do.." or "Why this is.." or detailed explanation of each section of the software.It jumps all over the place with no rhyme or reason.It's like the author had a bunch of random notes and just typed them with no thought of organizing them or adding any depth.It's a waste of money and time.