I managed to break the little latch pins that help the treadmill to fold. Where can I buy replacements?

Thanks for your support of AKSO! Please kindly contact us through Amazon email or send your order id and photos of the latch pins to us, there will be our service team help you to solve the issue.

Hi, does the handrail, feel secure to hold on while walking? I will need to utilize it.

Thanks for your support of AKSO! Our treadmill's handrail has a safety bolt lock to lock the handrail and keeps steady when you are running. You definitely could hold it while walking too.

Belt slipping howbdo i fix it otherwise i will be returning?

Thanks for your support of AKSO! You could use the 6mm inner hexagonal wrench to adjust the belt to keep it centered, please contact our service team: amz@aksosmart.com, and our colleague will provide the solution.

How do you contact the seller?

Click your order and you could find a button "Contact the seller" which link to the seller

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Specifications

Brand	AKSO
Color	Black
Product Dimensions	50.4"D x 23"W x 39.4"H
Item Weight	54 Pounds
Material	Alloy Steel
Maximum Speed	7.6 Miles per Hour
Special Feature	Portable, Shock Absorbent, Lightweight, Foldable, Compact Design
Recommended Uses For Product	home/office/apartment/indoor/small space
Target Audience	Adult
Maximum Horsepower	2.5 Horsepower
Assembly Required	Yes
Display Type	LED
Power Source	Corded Electric
Number of Programs	1
Connectivity Technology	Bluetooth
Included Components	Lubricant
Metrics Measured	Speed, Calories Burned, Time, Distance
Product Benefits	Weight Loss Support, Improve Muscle Strength, Improve Bone Strength
Maximum Weight Recommendation	300 Pounds
Deck Length	40 Inches
Deck Width	16 Inches
Frame Material	Alloy Steel
Speed Rating	7.5 miles_per_hour
Folded Size	54234.3 inch
Screen Size	16 Inches
Input Power	800 Watts
Minimum Speed	0.5 Miles per Hour
Model Name	TREADMILL
Manufacturer	AKSO
Item Package Dimensions L x W x H	57 x 25.25 x 5.25 inches
Package Weight	29.03 Kilograms
Item Dimensions LxWxH	50.4 x 23 x 39.4 inches
Brand Name	AKSO
Warranty Description	structural frame 1 year for home use only
Suggested Users	unisex-adult
Number of Items	1
Style	Foldable Treadmill
Size	Compact
Sport Type	walking

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.