Hamilton CapTel 2400iSPNBT Large Touch Screen Captioned Telephone

Got this for my 82 year old dad. He loves it. Adjusting the volume and tone of the ringer was a game changer. This thing gets LOUD (both ringer and phone volume) which is great. He's very complimentary of the overall quality, premium feel, and user friendliness.

For some reason I missed the fact that this needs to have internet access, but it does. We have not tried WiFi, but the internet cable works just fine. The screen is nice and big and after some initial setup, it works great. The words are very accurate and seeing them helps for people who are hard of hearing

Useful for individuals with hearing difficulties. Simple to set up and operate. No problems experienced with wireless connectivity or sound quality. The display is crisp and easy to read.

Works good but getting it registered with the FFA was kind of weird, but not hard.

The setup is fairly easy and straight forward as long as you have Wi-Fi and internet service. I have used the phone only once thus far and the monitor worked very well. Customer must keep in mind that the speed and bandwidth of your Wi-Fi along with your internet service is going to determine how fast the words appear on the screen, so make sure you have an adequate speed and bandwidth when it comes to your internet service. I have a high frequency hearing loss and have constant ringing in my ears, so this purchase really helped me The only negative thing I can say about the phone is every time someone calls you, you have to adjust the volume every time. The volume does not stay at the level you adjusted it the first time, other then that this phone is perfect for my needs.

Very easy to set up annd use. Options for font and volume works well for my parents. We ended up buying a second one.

Bought this phone for my elderly mother. She has two hearing aids and it had gotten to the point I quit trying to talk to her on the phone because she could not hear. The basic phone is very nice. Was surprised to know that the captioning is actually done by a human. Shows I didn't do my research. The captioning response is a little slow, but once you get used to it very usable and the phone shows promise of really being a game changer. The phone is connected to the internet via Wi-Fi, but phone calls are over a phone cable to cable modem. My concern is its Wi-Fi connection. Last time my parents tried to use the phone it came back with a 'captioning turned off, press caption button to restart' type message. The caption button would not respond. Could not figure out with the manual what was wrong so called customer service. Our router is maybe 25-30' from this phone. Was told by customer service that is outside their recommended range for Wi-Fi to this phone. They recommend an ethernet connection (their home is not wired ethernet). She suggested I restart the phone. I did that and then went through the approximately five screens you have to go through every time the phone powers up and sure enough close captioning is back. As long as this does not happen often, we will keep the phone. Otherwise will return it. I would suggest not buying this device unless it will be on an ethernet connection.

Great phone and easy to use.

This product cannot be used in Canada. I was not told this when I bought it in November for Christmas for my deaf Mother-in-Law. It works off the internet which was another thing we were not told. So we made an appointment for someone to come out to set it up. So I had to miss work, pay for internet connection only to find out that it can't be used in Canada. I have sent at least 7 messages to the company and Amazon. To date I have not gotten a reply on how to return it. Every answer says they are looking into it. It's April now and still no reply on how to send it back. If you live in Canada DON'T BUY IT!!! D. Stewart

Buenas noches la verdad el producto no funciona aquí en México no se los recomiendo Able para activarlo a Estados Unidos y me contestaron que no mas funciona en Estados Unidos so no lo recomiendo

No able to use in UK

This phone should not be advertised on Amazon Canada site as it cannot be used in Canada at all. I also had to pay to ship it back as it did not work here. Not impressed at all

AS above. I suggest you no not sell phone in the UK,I have an Email from CAPTEL to confirm this If you can send an Email address I will send you a copy. If you know of a similar phone for use in the UK I would be interested. Regards. Angus