ALKETRON Hammer H60 Upgradable Gaming PC - i5core 12th Gen (Alder Lake) with UHD730 Graphics (Ready to use DDR4 Desktop Computer Tower - Upgrade Edition)

Disappointing product quality and even worse customer supportJULY 2026 UPDATE : The system failed on the very first power-on — the CPU emitted smoke due to a short circuit. On inspection, the RAM module was found only partially seated in its slot (just one of two retaining clips engaged), which is an assembly defect from the factory, not something caused by use.When I raised this with ALKETRON's support team, I was told I should have notified them before switching on the computer for the first time. However, no such instruction was provided anywhere — not in the box, not in any accompanying documentation, and not on the product listing. It's unreasonable to deny a warranty claim based on a requirement that was never communicated to the customer.Despite the RAM being shipped back as instructed and received by ALKETRON, the claim was classified as "customer-induced damage" and warranty coverage was refused, with only a paid replacement offered. This is disappointing for a defect that occurred out of the box, before any handling on my part.Would not recommend without confirming their after-sales support handles legitimate manufacturing defects fairly.ORIGINAL:I purchased the Alketron Hammer H60 on Amazon on the 10th of June 2026. The order was delivered promptly on the 13th, so the initial experience was positive.Unfortunately, the moment I installed and powered on the PC, smoke started coming out of the unit. After having it inspected by qualified service technicians (at my own expense), the root cause was identified as a poorly installed RAM module. The RAM installation had caused the leads to short, burning out the module.Thankfully, no other components were damaged, and only the RAM needed replacement. I wasn’t asking for a refund or a new computer—I simply requested that the defective RAM be replaced under warranty.Since then, I’ve sent multiple emails, contacted Amazon numerous times, and called Alketron’s customer service repeatedly. I also chatted with eight different Amazon support agents, yet no one was able to resolve such a simple issue. Every interaction ended with promises of follow-up, but nothing actually happened.To get the computer working, I had to hire technicians and purchase a replacement RAM module myself. The replacement cost was nearly 20% of the price of the entire PC, all because of a manufacturing or assembly defect that should never have occurred.This has been an extremely disappointing experience. We buy from Amazon expecting peace of mind and reliable customer support if something goes wrong. Instead, the moment I encountered a genuine issue, both the seller and the support channels seemed to disappear.I hope this review encourages both Amazon and Alketron to improve their quality control and, more importantly, their after-sales support. A simple warranty replacement should not require weeks of effort, countless emails, phone calls, and eight support chats.

about the customer service (it was good)they were kind and helped me out which saves my time a lot..I used this cpu and it was great👍👍

At ₹54,809, I would not recommend buying this PC for gaming.Why it's overpricedFor ₹54,809, you're getting:✅ Intel i5-12400 (good CPU)✅ 512GB NVMe SSD✅ Wi-Fi 6E✅ 750W PSU❌ Only 8GB RAM❌ No dedicated graphics card❌ Intel UHD 730 integrated graphicsThe UHD 730 graphics are the biggest issue. Most modern games will run poorly or not at all.What ₹55,000 should get youFor around the same budget, you can build a PC with:Intel i5-12400F or Ryzen 5 560016GB DDR4 RAM512GB NVMe SSDRadeon RX 6600 8GBThat setup would deliver:PUBG PC: 80–120 FPSGTA V: 100+ FPSCyberpunk 2077: Playable at 1080pOBS recording/streaming much better

Premium product by an Indian Company. Professionally handled service center and friendly staff. Proper demo was given with all the installation instructions.

Don't buy it . I bought this last week but now the CPU is not working properly. The light off and on by its own .

Parcel damage. And this pc is not value for money. I prefer go to near his pc shop and build

I placed an order for the Alketron CPU 3 days ago and they delivered the product next day which shows they are super fast in delivering products.I was then getting some bluetooth connectivity issues for which I called the Alketron customer service lat night. I got a call next day from their technical person who came and fixed the issue within minutes and also provided me with some extra products. I must admit that their technical staff is extremely knowledgeable and super helpful.In short I am happy with the quality and the product experience. Hope this helps!