Native by UC M2 RO+UV+Copper+Alkaline+Mineraliser 10-Stage Smart Water Purifier | No Service for 2 Years | India's Only 2-year Unconditional Warranty | Smart iOT + TDS Monitor | 8L Storage

Value for money, Quality and Tds level maintied till date. No complaints since 2 years and got the filter changed today. 24th Oct 2026.

Great experience after ~ 1 year. Had a minor issue with touch bezel but they replaced the part fixed without any cost.

Very good water quality after drinking this filter water, you will not like any other water outside your home, Best water purifier

I am writing to express my profound disappointment regarding the product and subsequent service experience. My initial impression of your service, based on external ratings, has proven to be entirely inaccurate. There are recurring concerns regarding the product's core functionalities. Specifically, the Total Dissolved Solids (TDS) measurements displayed within the application consistently differ from readings obtained using professional tools, often by a significant margin of 40-50 units. Furthermore, the filter health indicator relies solely on a timeline duration rather than actual sensor data. This design choice prevents users from accurately assessing the operational status or effectiveness of the filters. The only functionality observed to operate correctly is the water usage tracking. Regrettably, the customer support experience has been consistently unsatisfactory. I regret having initially provided a five-star rating and a positive review for the installation technician. Shortly after installation, we began encountering multiple issues: the water quality deteriorated with a noticeably unpleasant taste and elevated TDS levels. Most critically, a dangerous electrical shock occurred when my mother attempted to fill a glass of water from the outlet, causing her significant distress. Despite my consistent and frequent follow-ups with both the service team and the installation technician over the past four days, no effective resolution has been provided. Appointments have been repeatedly scheduled, canceled, and rescheduled, often accompanied by internal blame-shifting. The responses received have been largely unhelpful, consisting of generic apologies and various excuses such as "systems are down," "too many issues to handle," "no technicians available," or claims that the issue is "out of scope." Having been drawn to your product by numerous positive reviews and its technical specifications, this is my inaugural experience with Urban Company. Regrettably, the service provided thus far has been characterized by mere delaying tactics and a failure to address critical issues promptly, even in an emergency situation involving a newly purchased product. Amazon's current operational practices are a source of significant concern, particularly regarding widespread issues with product delivery, challenges in securing timely refunds, and potentially problematic product exchange policies. A specific case highlighted a notable discrepancy in refund processing subsequent to an exchange operation. A product originally valued at 1700 INR yielded a refund of only 220 INR upon exchange. Further concerns encompass allegations of misleading product promotions and potentially manipulated product ratings. These reported issues have reportedly led to significant financial detriment and adverse customer experiences. Despite sustained follow-up efforts spanning a 16-day period, attempts to resolve these issues have been unsuccessful, exacerbating financial losses. Consequently, it is advisable for consumers to consult independent third-party reviews prior to making purchases and to exercise heightened caution when utilizing Amazon's product exchange program. Anecdotal evidence suggests that attempts to secure a refund for an exchanged item are frequently unsuccessful, often leading to the forfeiture of the original product without adequate reimbursement. Additionally, customer service interactions have consistently entailed extended hold times, frequently between 30 and 40 minutes. Notwithstanding Amazon's established market presence, these recurring operational challenges indicate a potential decline in service quality and suggest practices that warrant scrutiny. This situation is a cause for serious concern and requires careful consideration by consumers. Allegations persist regarding the management of customer feedback and reviews for certain Amazon-affiliated products. Specifically, instances have been reported where honest assessments are reportedly edited, removed, or prevented from appearing on the product display page.

Filtration process is little slow it takes around 30min to filter 8 litre of water. It is power operated, so if you live in continues power shortage area than go for Native M2 pro variant it has battery inbuilt in it, other than that M2 and M2 pro both are same. It a good RO , water quality is good and taste is also good. Let's see how it performs in long term , Application is also good but need little more improvement, its videos play doesn't work everytime. Few bugs are there in Application.

Awesome product, using since 2 years, very satisfied RO compare to other ..

Good product

Very goood goood product service bhut jayda acchi h no hidden charge