Question 1

How do you know when to change the filter?

Accepted Answer

Hi Lisa,

Thanks for your interest in our Waterdrop 10-Cup Water Filter Pitcher.

There are two ways to help you confirm when the filter needs to be replaced. 
1. The filter life capacity of this pitcher is up to 200 gallons/3 months. Due to the different water quality and water consumption of each house, the actual replacement time of the filter element is not consistent. The actual situation shall prevail.
2. The indicator on the pitcher can help you know when the filter needs to be replaced. 
Below are three status of the indicator to reflect the filter life for your reference: 
a. The blue light means "Good status" with a maximum of 90 days of the filter life. 
b.The red flash means "Replace soon" with a 10-day grace period to replace the filer. 
c. The red light(stay on for 5 seconds) means "Replace now". At this time, you have to replace the filter immediately to ensure the finest water quality.

If you have any other questions, please feel free to give us a call between the hours of 8:00 AM-5: 00 PM (PST), Monday through Friday at 1-888-352-3558. We will try our best to help you out. Thank you very much.

Best Regards, 
Mia Lauren

Question 2

I have been unable to reach customer service. What is the best way to reach them?

Accepted Answer

Hard to get to them. Leave your massage and tell them you’ve tried so many times during business hours and haven’t heard from anyone. That’s how I got someone to call me back. They were very apologetic and actually nice. Solved my problem.

Question 3

What exactly does this filter out? ,also does it filtrr flouride or leave flouride?

Accepted Answer

It's NSF/ANSI 42/372

NSF 42:
"Filters are certified to reduce aesthetic impurities such as chlorine and taste/odor. These can be point-of-use (under the sink, water pitcher, etc.) or point-of-entry (whole house) treatment systems."

NSF 372 just means the product contains no lead, doesn't mean it filters out lead.The pitcher filters I know of off hand that reduce fluoride and lead are Epic, Clearly Filtered and ZeroWater.

Question 4

Is the filter light supposed to blink after every pour? I never see it. (Yest I set it the first time).

Accepted Answer

Dear Customer,
Thanks for choosing our Waterdrop 10-Cup Water Filter Pitcher.
When you pour water or press and hold the button on the indicator, the indicator will show the color.
If you need further assistance, please feel free to contact us via email: service@ecolifefilter.com or phone call: 1-888-352-3558 (8:00 AM - 5:00 PM PST, Mon - Fri). We will surely offer you satisfactory solutions.
Best Regards
Mia Lauren
Customer Service Rep

ASIN	B07C3P2RZP
Best Sellers Rank	#710 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #3 in Pitcher Water Filters
Brand Name	Waterdrop
Capacity	2.4 liters
Container Type	Colorful packaging box
Customer Reviews	4.6 4.6 out of 5 stars (16,401)
EU Spare Part Availability Duration	3 months
Filter Life Cycle	3 months
Global Trade Identification Number	00840814145791, 00840814171813
Included Components	Water Filter Pitcher System 1, Pitcher Filter Replacement 1, User's Manual *1
Installation Type	Countertop
Item Dimensions L x W x H	10"L x 5"W x 10.1"H
Item Type Name	(Not-Fit-Extream) Water Filter Pitcher
Item Weight	1.2 kg
LowerTemperature Range	41 °F
Manufacturer	Waterdrop
Material Type	Lead-Free & Food-Grade Material, Activated Carbon & ACF
Maximum Flow Rate	0.5 gpm
Model Name	WD-PT-07B
Model Number	WD-PT-07B
Number of Items	1
Number of Packs	1
Other Special Features of the Product	Search "WD-PF-01A" for Replacement Filter
Part Number	WD-PT-07B
Power Source	Non Electric
Product Shelf Life	757 days
Purification Method	Activated Carbon
Supported Water TDS Level Maximum (PPM)	1000
UPC	840814171813 840814170694 840814178300 840814145791
Unit Count	1 Count
Upper Temperature Rating	100 °F
Warranty Description	100% MONEYBACK GUARANTEE. We offer 30 days return and 90 days replace (at no charge) after the date of original purchase for risk-free purchase.

Waterdrop Lucid Water Filter Pitcher

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