Item Specifics Head material: POLYFOAM (not paperboard). Body material：Polyester, Nylon, Spandex, Acrylic. Weight of the costume is about 3-5kg. Shipping Policy It is directly sent from Beijing, China by EMS, which takes about 5-8 days to most countries. If there is any delay, it may be caused by bad weather or custom inspection. If you still can not receive the item within 20 DAYS, pls contact us. We try our best to make you get desired products as soon as possible. In case you receive wrong products due to shipping error, please contact us for exchange or refund. If it's damaged , please refuse to accept and contact us as soon as possible. We are not responsible for wrong or undeliverable address. Feedback Policy We appreciate your positive feedbacks and we will promptly do the same. If you are not satisfied with our service, please contact us first to negotiate before you give Neutral or negative feedback. Your inquiry will be replied within 24 hours. Cleaning Instrunction Water washing or dry cleaning. Hang drying only, heating is forbidden. Thank you! (*^__^*) Water washing or dry cleaning. 　Hang drying only, heating is forbidden. Thank you! (*^__^*)
A**R
Great Product
Ordered this costume February 16th 2017 and estimated delivery date was March10-31 2017 which made me nervous b/c the birthday party was for March 19th 2017. I took the gamble and ordered it, praying it would get here in time for the birthday party. It made is way from China to my door step in the USA in 8 DAYS!!!!!! I was beyond myself when it arrived so early, way before the estimated date.Product: Came in one box, Head has a extra head piece (in the head) that goes around your head like a helmet so you can wear the head properly without it rolling all around. Material is excellent, sheds a little (probably b/c its new), I'll brush it off before the party. Only downfall is you can see the person behind the mesh mouth which is no fun for the kids. It's needed so you can see but I'm going to add a extra layer of mesh just to darken it so the kids wont be able to see in so easy other than that this is a GREAT productI would totally recommend. I will post pictures after the party :)
A**.
Great Costume!
I got this Elmo costume for my niece's first birthday. I custom ordered the size for my 6"2' 210 lb. brother in law, it fit perfect and recieved the costume in time as promised by customer service. It was a big hit with all the kids at the party! Kids from other parties even came to take pictures with Elmo. The only reason I gave 4 stars was because his hands were mittens instead of four fingers and the head was a little wobbly. But other than that kids and adults had alot of fun and laughs with Elmo at the party. Thank you for a great costume! :)
A**R
Five Stars
Awesome. I will recommend you guys. Love it and i receive the costume in only 2 weeks AWESOME
M**L
No response from seller to my questions.
Seller never responded to my questions or complaints. Before I ordered, i tried to ask for chest and hip measurements. I found no way to contact listed. I ordered it anyway and it is really tight, even though I am under the 200 lb. After getting it, I have tried sever times to ask how we could resolve this, even asking if I could buy another suit that was bigger (custom) and I have never gotten a response. The suit is well made, but this is ver frustrating, since if I want to be comfortable, i will have to make alterations myself.
C**
Very fast shipping worth the money
I love it!! It only took 7 days to get to Canda from China! It's very good quality :) will definitely order more characters soon .
A**R
Four Stars
Pleased with quality! Mild shedding. Purchased for teen to wear with custom sizing.... Nice fit
A**R
Five Stars
The costume was great if you have anything else for sale let me know
L**A
Emlo!!
Elmo looks great. Thank you
Trustpilot
3 days ago
1 month ago
