Cooper & HunterDual Zone 12000 +18000 BTU, 24.6 SEER2, Ductless Mini Split Air Conditioner Heat Pump Full Set with 25ft Installation Kits (28,000 BTU Condenser)

I put one unit in my bedroom and one in my large family room. All I can say is that the large one in my family room cools or heats up to 3 rooms. I have a large family and at the farthest room was asked if I could change the temp because they were getting cool. Works great. As far as installation, I had to hire an electrician to add 220 to my circuit box and run the line up to the outside unit. For some reason more freon had to be added, so he called a friend of his to come check and charge it. The unit finally worked well.

No more in and out with window air conditioners. No more wood splitting or pellets. Still have to see how it does over the winter, but so far it is great. No more noise from window air conditioners. Cannot even hear the fan on the indoor units. Unit cost less than a tank of fuel oil. Even though there is no warranty because I installed it myself, it will be worth while to get a new one after a few years if it doesn’t last. They say it will go 10 years. That will be great if it does. Did get an aftermarket warranty through Amazon. Thanks Amazon!

Best dms ever have over 50 in the feild not a single call back highly recommended

When my installer took the head unit out of the box, the ½” line had no pressure (these units are pressurized from the factory)… all other lines had pressure. The company is telling me I have to hire my AC guy to take this unit apart and find the leak and send them a video to prove it’s leaking. I started out emailing them. After I told them I didn’t think I should have to tear a brand new unit apart and find the leak they “ghosted” me. I finally had to call them on the phone. Then the rude person on the phone kept talking over me and insisted I have to send the video to get the warranty. I do not believe that is right. I will be purchasing a different brand for the other four units I need.

Just finished installing my new heat pump and it works great. That's the good. The directions are very poor. It wasn't really hard to install but a little help would have been nice. All in all it's a really great system. Very quiet and really cold.

Update 4/5/21:This unit is very quiet. It’s taken us a couple of days to learn how to use the controls, but it’s easy once you understand how it works. Very powerful. Did I mention quiet? We installed the unit ourselves, but we had an HVAC guy come out to pressurize/vacuum the lines. There is a video of how to install this unit on YouTube from the manufacturer. Very helpful and straightforward. Been running for 3 days. I will try to update in 6 months.Original:This is the first unit of two that we will be installing into our home. It was well packaged but we haven’t had the opportunity to open up the boxes yet and inspect the product. I’ll update this review accordingly as we work on installing it.

Pump went out after 5 months and cost $700 to fix

Instructions were not all that clear.No 24 hrs tech support . M - F 8-5.The unit works great. I have the unit in my Man Cave (26' x 26' x 15')metal bldg. I built a loft that is 7 ft up & goes all the way across . So now I have 2 levels with a air handler on the loft and another air handler on the bottom. Feels real good playing ping pong and pool.