High Tech PetFully Automatic Pet Door for Wall and Door Installation - Large

I purchased this tentatively as the price was not low. However, the item is well made, functions beautifully and looks good on the door. It is not noisy and we installed it our master bathroom door which leads to our patio/backyard. The range sensitivity can be adjusted easily and the door closure wait time can be adjusted as well. We started out letting the door open when she got 4 feet near it then adjusted down to about two feet after a day. The dog figured it out in one day. Did a very short training session for about 15 min. When the door is down it is solid and will not let anything in that does not have the radio collar on. Installation was relatively easy. I am not a big fan of the cord but I since I love the door I will be purchasing the back up battery for it.

We purchased this for our two cocker spaniels and it works great. It has been installed for a few weeks now and they use it regularly. We installed it in a metal exterior door that has a window. We had to get the large size so the top covers part of the window, but we don't normally open the window in this door anyways. The installation instructions are not great, but we are handy folks and did not have any problems with the install. Took the door off, marked the measurements, drilled holes in the four corners and used a jigzaw with a good metal blade to cut through the door. Had to cut both sides. One the hole was in place, the unit installed very quickly and easily. We had a power outlet right by the door, so we went with the AC plug that comes with the unit. I really like that the door allows for the plug to be connected on either side.The dog collars are small and don't seem to bother our dogs at all. The unit comes with one collar and we purchased a 2nd on Amazon also. One minor challenge we have is that if the collar spins at all, the sensor won't line up and the door may not open when the dog walks up to it. We are playing with the sensor adjustments now to see if there is an impact. It confuses the dog when the door won't open, but fortunately, since we have two and they are usually together. The other one will walk up or come back in from outside and open the door.The unit does not have an adjustment to specify how long the door should stay open once they walk through it. Since we have two dogs, this would be great. I didn't take any stars off for this though because we still really like how it works as-is.We haven't recognized how long the collar batteries last yet. They are specialty batteries and are not cheap, but we understand why... to keep the sensor small.We definitely recommend this unit. We had a hard time determining what size to purchase. Our dogs are fairly small. One weights just over 30 pounds, which was the max for the smaller unit. We did some testing with cardboard and determined that the larger unit would be best for our dogs, even though they are small. The size is great. They have plenty of room to run through the door and it is not too large. Sometimes they try to go through it together :-) .We did a lot of research on all the options available and from what we've reviewed and now what we've experiences... we are very confident that we made the right decision.

This this is super clutch. My dog can go in and out easily and we don’t have to worry about animals like cats or raccoons coming in since it closes behind her. Over all a pretty simple install and it works great!

The media could not be loaded. I was very optimistic about this product after reading a few reviews from people who seemed to have no issues for years. Everything comes with wear and tear, and I reasoned that even if I have to replace the unit every 2-3 years, it’d be worth the $600 I put into it. I got the large unit for my 2 Yorkie Poos. I also got the wall tunnel and 2 pet collars. I was moving into a new-build and felt that this was money well spent. Even if it died on me after 3 years, I’d gladly pay that again for the convenience.Sadly, we only made it to month 16 when the door suddenly started going halfway down and back up continuously. There was no lead-up. One day it was fine, and the next day it would start its INCREDIBLY ANNOYING continuous up/down motion every time the dogs come near it. The only saving grace was that it still immediately went up when the dogs came close enough to walk through it, so they weren’t in any danger. It’s frustrating for everyone else because the door now effectively stays open until a human comes and pulls it down each time the dogs use it. This includes their 1 am and 5 am outings.I had become so dependent on this door that my immediate thought was to just replace it, even after just 16 months. I was hoping for a discount on a replacement and would have even given in and just paid full price if it wasn’t for their non-responsive customer service. They don’t seem to care what happens after you buy their product. I called to see what my options were and they didn’t pick up. I left a voicemail, which in my world means I am never going to hear from them again. If you don’t care enough to put people in a queue/set up a call-back, I don’t expect you to return a voicemail. I waited a few days and then sent a message via Amazon customer care. Their response was to call the customer service number. I messaged them back to say I already called. After that exchange, they called me back and I unfortunately missed the call because I was working. I called back and had to leave another message, so I guess I missed my one chance to talk to a human when I missed their call. I never heard from them after their 1 attempt to respond to the Amazon message.I then went online to see if others reported the same issue. I figured that maybe I was missing something and could find some tips on some online forums. That’s when I found the company’s troubleshooting guide. According to their troubleshooting “DIY” page, this happens often enough that it’s the first thing listed on the page. To follow their guidance, I have to order a replacement main wire harness ($30) and main circuit board ($80) from them, then unmount the unit from the wall, remove all the screws, and somehow replace those two items myself to get the unit operational again. I have never heard of a company encouraging you to take its product apart and try to replace its parts yourself. A $600 product. After 16 months…. Even with my reservations, I dutifully took the thing off the wall and took it apart to see what I was getting myself into. I figured that I could pretend to be an engineer to regain my sanity. I started looking for instructions on how to complete the replacements after the parts showed up. That’s when I found other posts saying that their doors didn’t work even after they replaced the parts. Not shocking because customers shouldn’t be asked to do this themselves anyway. Unless you are buying a build-it-yourself product, this makes no sense. Also, it looks like their limited lifetime warranty is not valid on replacement parts (i.e. Main Circuit Board, Motor, Dual Sensor Cable Assembly, etc.), so I stood the risk of being out even more money and still not having the door work. This is when I accepted defeat.So this was $600 down the drain. I took the unit off the wall and am replacing it with a plain non-powered flap. I am posting this so others are aware of what they are getting into with this purchase.

This is an excellent product. Very easy to install in the wall especially with the tunnel attachment. It's very sturdy. A friend has had one of these for several years with few problems, which is why I chose this door. The door came with one battery operated collar which I'm quite happy with. I have a small dog about 10 pounds and this collar is the perfect size. I purchased the rechargeable collars as well but they're very bulky on the little dog.I am concerned about the customer service at High Tech Pet, however. One knob was broken off during shipping so I tried calling and emailing High Tech Pet about getting just the knob replaced but the phone number didn't work and I didn't get a response from them by email. Amazon's customer service, on the other hand, is fantastic. They offered to replace the whole door but I was hoping to hear from High Tech Pet about replacing just the knob but they never did get back to me.

Best purchase I've made in awhile! Works awesome ! My Westie loves his freeedom and we enjoy not getting up to let him in and out ! Would highly recommend!

This has been the best purchase I have ever made! Works perfectly. Can't believe I went so many years with out having it.

THIS DOOR IS AWESOME. IT IS ALOT MORE SECURE THAN YOU NORMAL DOORS AND OTHER ELECTRONIC DOORS.THE ONLY THING THAT I WISH COULD BE DIFFERENT IS THE SPEED OF IT OPENING. SOMETIMES THE DOG NEEDS TO RUN OUT TO SCARE SOMETHING (ANIMAL,PERSON) AND THEY CANT GET OUT AS FAST AS THEY HOPED TO.

My dog to go out and in