Crystal Sauna FWH100 1-Person Family Infrared Sauna

Well I was waiting to write a review on this bc I wanted to see what else was going to go wrong with the sauna. First let me just say that it does what I bought it to do. I love the look and the smell of the wood. I love the design as fits perfectly in my little studio. But, from the git go I have had to have replacement parts sent. First was the reset button. My sauna would start to heat up and then shut down. I called the company, which I have to say their customer service was very good. They knew exactly what the problem was, which leads me to believe its a manufacturing problem, so why not fix this issue to begin with. Oh lets back up actually first when we were putting it together, the stereo kept sliding out of its little compartment so my husband had to attach some L brackets. Thats an easy fix but still annoying. Also I really feel like they should mark the sides left and right, bottom and top. Instead you have to study the pictures in the instructions to make sure you have the right or left sides. After we get the new reset button and instructions on how to replace this, which was pretty easy, my color lights quit working. So once again I contact customer service. Which once again they send out a replacement part. All the parts are easy to replace which I guess is good for future problems. Nice to know it can be fixed pretty simply. My bench seat flops up when I get up off of it, which they sent L brackets for that as well but I didnt put them on as I felt that would take away from the look, so I just live with it. Its not that annoying to me I guess. The floor is still squeaking which I was hoping would go away after the wood heated up serval times but so far it hasnt happened. Not much you can do about that, and again its not that annoying to me. The only reason I gave it a 3 star is it does what I bought it to do. Period. I looked at other products but I never seen one with this design and I really love the design and the Canadian fir. It smells amazing. They really need to tweak some things tho to make this a 5 star product. I dont really ever write reviews but I believe this is the first on this product, so I felt I should for others that may be interested in purchasing.

Enjoying the sauna almost daily