PADCASTERParrot Pro Teleprompter Kit for Smartphones

I recently received the first batch of my Parrot Pro, and I am reaching out regarding my concerns and the need for a refund. Unfortunately, I have not received any response from Kickstarter Padcaster.Upon inspecting the product, the first noticeable issue is the unpleasant smell of the plastic used. While I understand it may be due to shipping from China, it's something that needs addressing. The smell, reminiscent of burnt plastic, is quite immediate upon opening the package.The main issue I've encountered is with the teleprompter's glass. It produces a double glare, akin to double vision, particularly noticeable at certain angles. This significantly affects the reading experience. Comparatively, the glass quality is not up to par with my current teleprompter, and it seems there was a lack of quality control in this aspect.Additionally, I've observed that the rings for the camera attachment are not as secure, leading to micro-scratches on my GM Sony lens. While my lens is old, it's still frustrating to experience damage due to a product's design flaw.I am disappointed with the overall product quality, especially considering the price of $127 on Kickstarter with an additional shipping cost of $20-90. It's disheartening to think that backers who supported the project may be at a disadvantage compared to those purchasing from other platforms.I have reached out to Josh and Padcaster via email regarding a refund, but unfortunately, I have not received any response. I believe it's crucial to share my experience with others to prevent them from facing similar issues.I am open to resolving this matter amicably, but I genuinely believe that potential buyers should be aware of these issues before making a purchase. I plan to share pictures later, but my primary concern at the moment is obtaining a refund.