Alpatronix Battery Case for iPhone 12 Pro & iPhone 12 (6.1 inch), Strong Slim Portable Protective Extended Charging Cover with Wireless Charging, Lightning Input, Apple Pay, CarPlay - BX12 - Black

***UPDATE 8/23/2021: I got a call out of the blue from Alpatronix customer support--like I just saw I was getting called by an 888 number and was like "what the hell" and answered. They were really friendly and I expected them to mention my review or something about how they might be able to get me to change it (even though it was not a bad review). They didn't do that at all, they just asked how things were going with the case. I said I had some slight issues, namely that the screen protector didn't fit and there was this weird issue with charging where it would randomly connect/disconnect over and over. The guy told me to take my phone out of the case, make sure the case is unplugged from everything, and then hold down the case's power button for 15 seconds. I tried it, plugged it into the charger, and boom, it was working properly again. Dunno what kind of wizardry... but I'm not mad. It's been almost 5 days and it's still working perfectly. Then he said that they had an issue with the first few shipments of cases going out with screen protectors that were too big. He said he'd email me, have me confirm my address, and send me a new one, totally free of charge. He did, I did, and they did. The new protector is probably not custom made for the case--there are gaps around the edges. But they're tiny, and it is 100% functional. Plus my screen is now protected. All in all, yes, it was inconvenient to deal with those two issues for so long. However, it seems I could've reached out to them at any time to get them resolved, and they even took the initiative to randomly reach out to me to offer help. I raised this review from 4 to 5 stars. I'm not sure how much more people could possibly want.Positive stuff first, the reason I took off a star after.Alright, I'll say immediately that it's a solid design improvement over their iPhone 8 case. The version of that one that I ordered when I first got my 8 had those really thin plastic button covers and bits of plastic framing the volume and power buttons. Those broke easily within the first few weeks and left cracked plastic around the buttons forever. It sucked. The rest of that case was great, though, and I decided to stick with Alpatronix because of it. The big kicker for me was the two year warranty. They stood by it when the battery had some weird malfunction and sent me a whole new case.Enough about the iPhone 8 case. This iPhone 12 case is much better. The button covers are made of a hard rubber material, and there are no thin areas except around the ringer switch. I don't think it'll ever break. I'm also a huge fan of how the phone is inserted and removed from the case. There are zero small, delicate pieces that need to be connected. It's a single piece made of seemingly durable material. Speaking of the material, it seems very shock-resistant. Like I said, it's sort of a hard rubber, which is better than a super soft rubber for toughness reasons, and better than straight plastic for impacts. Probably. What do you want me to do, throw my phone at the ground? I'll update if I ever drop it and crack something. Anyway, some people mention that the buttons are hard to press. That's fairly true. There's basically no more tactile feedback, you just squeeze over the button and wait until it does what you want. It's not a huge deal to me. I'd rather the case be sturdy than the buttons be clicky. The battery life and Qi charging are yet to be tested, though I don't tend to use Qi charging. It just heats stuff up if you miss the placement mark and I don't like the idea of super hot batteries.Other observations:I can hear music great through the case.I like the switch to the lightning plug from the micro USB on the 8.The camera is well protected. The rubber around it is raised slightly over it, plus the battery blocks most things on a flat surface from ever touching it.It's a bit hefty but I'm used to it from the other case.My one major disappointment is the screen protector. Like some others have mentioned, the one that comes with the case doesn't fit when you have the case on. As in it's slightly too wide and gets stuck on the edges of the case that come up over the side of the screen. So it never really settles, and the corners and edges are always lifted up. When you push a button, the edge closest to the button lifts up. I would take a picture but, you know, it's on my phone. A mirror maybe? Too much effort. The screen protector was really just a bonus, but it would be cool if they could test out the other supplier options available to them to find one that actually works for their case. And maybe send me one ;) (they did!)Anyway, that's all I've got.UPDATE 3/14/2021 (so like 3 months?): I've noticed a weird thing where, if you plug in the phone to an Apple brand lightning cable, sometimes it'll sit there and stop charging/start charging the phone intermittently. So like while I'm trying to sleep it'll just sit there and buzz over and over again to say "Charging". It's kind of annoying. It can be solved at the moment by just unplugging and re-plugging, but I'm kinda sketched out. Hopefully it doesn't get worse.

This charging case/protector has got to be one of the best on the market. It is great to have a battery back up anytime you need it. It recharges my iphone faster than a usb outlet. The only reason that I had to replace my original one is because it fell off my truck in the parking lot and got run over before I could get to it. Even then it only cracked my screen but did not hurt my iphone. Great purchase.

TLDR: Alpatronix sells a bad product and hopes you don’t use their warranty; warranty is not free; expect to be without a phone case for well over a week while they decide how to blame you for poor product quality.I’ve owned several of these cases and each one has failed within months of purchase - shame on me for thinking that I happened to have gotten a few duds and giving the benefit of the doubt. The quality is atrocious and their warranty process is no doubt in keeping with the product’s terrible quality. Here’s a list of genuinely hilarious things learned during my interaction with their warranty people/customer support:-They claim these battery cases regularly last “a few years” - this truly laughable. Never had one last longer than several months. My most recent one lasted three months - this the rule, not the exception, in my experience.-“…we always advise on shipping with USPS as they provide flat rate postage and free packaging materials on site, so it should only be about $3-$4 to ship this back.” So like many solid scams, this warranty costs money AND the time it takes to go to USPS and have them package up Alpatronix’s terrible phone battery case. And like their lofty but flatly disingenuous claims of quality and a solid warranty on their Amazon page, this is nonsense: at $4 to ship from my location, the package would likely take 4-5 days to arrive + 4-5 days for the return trip. I have zero reason to think they deal with what I presume are mountains of terrible returned products in one business day so, at a minimum, we’re talking about a 10 day process at the very least, as opposed to the absurd 7-9 day timetable they gave me. And if you’re out of the country and could really use the extended battery life afforded by a battery case, you’re out of luck!-They mentioned “verifying the defect” SEVERAL times in their correspondence with me, kinda reminded me about how insurance companies talk about out-of-network care. I’m genuinely tempted to send it back just to see if, as I very strongly suspect, they’ll try to blame me for their product ceasing to function for no discernible reason. Already frustrated enough though.-You are required to register your product in a Google form, then use another Google form to submit your warranty claim. About a day after the latter is submitted, they send you a GIANT email comprised of disjointed paragraphs asking for: your order number (second time asking for it - they already requested/captured that in their not-at-all unprofessional Google form), several troubleshooting steps that amount to “is it charged” and “is it turned on”, 30 minutes of charging + a hard reset (both of which accomplish nothing), and five photos, one of which needs to capture the serial number (another thing they already captured in their form) which *surprise surprise* rubs off and becomes illegible after a few months and less than a dozen instances of sliding the phone in/out of the case.I expect that the serial number becoming illegible works out pretty well for them because this is how I suspect things go for most people:- Lightning plug on the case suddenly and for no discernible reason begins to fail to charge phone- Consumer begins removing phone from case daily to charge phone- Daily removal causes serial number to rub off and become illegible- Daily removal causes the battery case’s on-board lightning plug to fail to charge the phone at all (phone could still have been charged wirelessly). Battery portion of battery case is now useless- Consumer remembers warranty and, upon filling out *super professional* Google form, realizes their serial number is now illegible- Another consumer bamboozled by Alpatronix - an awful, awful companyIn conclusion, and to reiterate: Alpatronix is a terrible company that sells *at least* one atrocious product and goes to great lengths to avoid honoring what their Amazon page laughably calls “a 12-month worry-free warranty and friendly, easy-to-reach support.”

I bought this not having any luck finding any other battery case for the new iPhone 12's. I thought that this would integrate with the phone software and tell you what percent battery life is left on the phone case battery, but I was mistaken. It has 4 lights on the back of the case that let's you know roughly how much life if left. But no worries, the phone runs on the internal phone battery, and when your phone battery gets low (or whenever you want), you press the button on the back of the case for 3 seconds and it starts charging your internal phone battery back up for you, so it works just fine, but lacks instant detailed case battery life. The material definitely isn't a sticky type of material, but a hard slick material, which makes it a bit more difficult when holding with one hand, but is so much easier to get in and out of my pocket than my previous Motorola phone battery case that had a super sticky surface on it. I'm happy with the product and it fit very well and seems to be doing great.