Porcelain Vintage Floral Saucer & Tea Cup Set with Gold Trims & Embossed Swirls - Tea Cups and Saucers for Parties & Celebrations - Celestine Tea Cups Set of 6

I ordered these for a friend despite some negative reviews on packing etc. I was waiting for them as the delivery was scheduled for a later date. I was excited when they arrived and opened the box to see them. Inside the box it was a disaster. Three cups of the six were broken and one saucer was chipped. The packing of the box the cups and saucers were in was horrible, the dividers were flimsy and unprotective though I feel this was from the manufacturer in China not the seller although the seller should have checked the box before sending. The seller had packed the shipping box well. The quality of the cups was not as expected. They were smaller than expected with tight handles. These items were returned for a refund. I was sorry for this because I loved the pattern on the cups I chose and the company had a great selection of patterns to choose from.

How do i get a replacement cup? One of them was damaged upon delivery. I am trying to avoid using amazon to return the whole set...