Good Health Saunas 3 Person Signature Hemlock Wood Far Infrared Sauna

My fiancé and I purchased one of their saunas from the home show here in St. Louis. We had nothing but problems. It did not work completely after putting it together, it took four phone calls and a month of waiting to get the part needed to make it work. When we finally got the part we were told that we would have to install it. When trying to install it we found out that in order to install it we would have to rip off all of the existing trim pieces on the floor and would also have to remove a dozen industrial staples. All would need to be fixed by us after performing the install.We called back in and spoke with Keith the owner. States my frustrations and he gave me his personal cell phone number to call him on the weekend. I did, he didn't remember me, wasn't helpful and said to call back on Monday morning. After several more phone calls Keith, the owner, used profanity, called me names, hung up on me several times, and was very unprofessional. It took another week of communicating before he FINALLY agreed to take the non-working sauna back, but would only take it back if we agreed to a $500 restocking fee. So for all of our troubles we ended up losing $500 and have no sauna to show for it.Avoid this company. Keith is very unprofessional and a terrible business owner. He does not care about customers and has no sympathy when their products are defective. Save your money, save your time. You are better off without these guys in your life.