Kohler17493-CP Flipside handshower, One Size, Polished Chrome

So we had this shower head for several years (9?). I like it because it pivots to change spray heads, instead of dialing the head which is hard to do with soapy hands. Last week it broke off at the base which I couldn't get out of the hose, so that had to be replaced too. It supposed to have a lifetime warranty, which is nice, if you can reach someone at Kohler. No one appears to be answering the phone. They wanted the receipt from the showerhead, but the contractor who renovated our bathroom has it, I don't. Generally speaking I still like the product, it's the product service I don't care for. I should just be able to take it back where I purchased it (or anywhere that carries it for that matter) and get a replacement. Too much red tape to get a simple shower head replaced. They say "life time warranty" but then make it so onerous to get it replaced, it's not worth your time. I'll see how long it lasts. I should mention in fairness we have really hard water where I live which is hard on plumbing parts.

Was working well..... This but misfiring now... When set for mist... Water still streams out of the shower face... This is an issue...

Love it

This is the best shower head made, weather it’s being used on a stationary mound or hand held !

Our last one broke after two years. But the pressure seemed stronger than this one. I'm a bit disappointed in that. Otherwise I do like this shower head.