Question 1

How do I contact seller for replacement under warranty?

Accepted Answer

Hello, dear buyer, thank you for your question.

If you are experiencing a product fault or after-sales issue, please try the following ways to contact us.

Log in to your Amazon buyer account, find the order information for the corresponding product, click on the seller's username to contact us, tell us the specific problem you are experiencing and send us an email.

We hope that the above methods will help you resolve the problem you are experiencing, if you still have questions, please feel free to contact us through Amazon, thank you.

Question 2

Can i answer or end call by earbuds directly?

Accepted Answer

Hello, dear buyer, thank you for your question.

You can answer/hang up a call by clicking on the touch area located on the plane of the earbuds as follows.

1. Double tap either of the left/right earbuds to answer/end the call.
2. Press and hold either of the left/right headset for 2 seconds to reject the call.

Please check out the video for details on how to do this, we hope you find it helpful. If you have any questions, please feel free to contact us via Amazon, thank you.

Question 3

How to switch the music via the wireless earbuds?

Accepted Answer

Hello, dear buyer, thank you for your question.

You can control the music by clicking on the touch area located at the flat surface of the earbuds in the following way.
1. Double tap either of the left/right earphones to play/pause the song.
2. Press and hold the left/right earphone for 2 seconds to toggle between the previous/next track.
3. Tap either of the left/right headphones 3 times in a row to activate the voice assistant and Siri.

Please check out the video for details on how to do this, hope this helps you. If you have any questions, please feel free to contact us via Amazon, thanks.

Question 4

How to connect the bluetooth headphone with smartphone?

Accepted Answer

To connect your Q35 wireless headphones to your mobile phone or other Bluetooth device, please follow the steps below.

Step 1: Remove the left and right earbuds from the charging case and the indicator lights on both earphones will start flashing continuously.

Step 2: Open your phone's Bluetooth settings and search for and select "Q35" for pairing.

Tip. After the first successful pairing, the earbuds will automatically pair with the previous device. The earbuds have a Hall switch, so when the charging case lid is opened, the earbuds will automatically turn on and connect to the previous device. Put the earbuds back in the charging case and close the lid and the headset will automatically disconnect and charge.

We hope this video has been useful to you. If you have any questions, please do not hesitate to contact us, thank you.

Control Method	Touch
Controller Type	Google Assistant, Siri
Control Type	Google Assistant
Unit Count	1 Count
Item Weight	50 Grams
Carrying Case Battery Capacity	400 Milliamp Hours
Carrying Case Battery Charging Time	1.5 Hours
Carrying Case Battery Average Life	30 Hours
Water Resistance Level	Waterproof
Is Electric	Yes
Antenna Location	Cycling, Motorcycling, Calling, Running, Snowboarding, Skateboarding, Exercising
Compatible Devices	Computers, Notebooks, Watches, Android/ phones, TVs, Cellphones, Desktops, Gaming Consoles, Laptops, Tablets, Telephones, various Bluetooth enabled devices
Cable Features	Detachable
Additional Features	Android Phone Control, Lightweight, Microphone Feature, Universal Phone Control, iOS Phone Control
Enclosure Material	Silicone
Specific Uses For Product	Music, Travel, Sport
Headphone Folding Features	Over Ear
Earpiece Shape	Bud
Headphones Ear Placement	Over Ear
Style Name	Bluetooth 5.3
Theme	Sports
Color	Black
Battery Average Life	6 Hours
Battery Charge Time	30 Hours
Wireless Technology	Bluetooth
Bluetooth Version	5.3
Bluetooth Range	15 Meters
Connectivity Technology	Wireless
Audio Driver Type	Dynamic Driver
Audio Driver Size	10 Millimeters
Noise Control	Sound Isolation

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Wireless Earbuds, 2023 New Ultralight Sport Bluetooth 5.3 Headphones In Ear with LED Display, Built-in Mic Earphones, IPX7 Waterproof Wireless Headphones with Earhooks for Gym Workout (Black)

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