xTool D1 Pro 20W Laser Engraver 4-in-1 Rotary Roller Kit for Glass Tumbler Ring, 120W Laser Cutter, Laser Engraving Machine for Wood, Metal, Acrylic, CNC Machine for DIY Personalized Gift Woodworking

I bought it on promotion so I don’t know if they sold it with a defect , but it was working perfectly well for one week then the laser beam itself became suddenly weak. I bought another m xtool and same story I guess I just need to check another brand and that’s so sad cause I have bought everything the enclosures the air assist etc

I have had my D1 Pro 20w for about 6 months now and I love it! The learning curve is not to bad with all the available information from XTool. Their material sheets and settings gives you a great starting point for your machine. I have engraved pretty much everything I can safely on my machine! I have already paid off the machine doing craft shows and fairs! It is a machine that gives you endless opportunities to make gifts for family and friends or to make money on the side. Definitely glad I purchased my laser from XTool! I’ve had to use their customer service a few times and they have taken care of me without hassle and with professionalism! Thank you XTool!

Being retired I thought I would start a new hobby. "How hard could a laser engraver be to use?" Well I found out my answer. It's easy. There is so many online videos and help forums that the learning curve is relatively short. So far there is not a cutting board, wood board, slate, drinking glass safe from me and my engraver. Price is higher than I like to pay but is consistent with the competitors. I havent experienced xtools customer service so I cannot comment on that but otherwise I am happy with my purchase

This is an awesome, well built machine

I just want to say having tried both the 10w and 20w I must say I am completely IN LOVE with the 20w. I was fighting the cost (not wanting to spend the money) but I must say it was absolutely worth the price. Not one complaint so far and tbh I highly doubt you can either. LOL your only complaint would probably be that I wanted to get the 40w but I'm so happy with our 20w thus far.

I first ordered this D1 Pro, 20W in November 2022 in order to engrave on metal. I was intrigued by the descriptions used by XTool that promised “Engraving 340+ Colors On Metal Steel.” After a few attempts to engrave on metal, I found that it didn’t work, and I returned the machine. I wrote a review to advise customers against buying the machine if their main goal was to engrave on metal.A few weeks later I was contacted by XTool to apologize about a misunderstanding of the description, and advised to use head 1064nm Infrared Module instead of the standard head that comes with the machine. Once again, I was was willing to invest on the machine to try engraving on metal. I reordered the machine as well as the 1064nm Infrared head. They were delivered within a couple of days, and I started trying the machine. For over a week, the machine has been working extremely well, and the results have surpassed my expectations.Before I finish my review, I would like to give a shout out to XTool for the following:First, its amazing customer service. They have been very understanding and willing to offer their expertise and advices whenever needed.Second, the quality of the material used in the machine. The machine is well built, sturdy and seems to be able to do what it is supposed to do.Third, the machine's impressive elegance including its colour and packaging.Finally, based on my experience, so far, I can comfortably say I recommend the XTool D1 Pro, 20W. For the price, it is definitely a win win. I will keep using the machine, and will update this review in the future, if needed.