2025 Massage Chair Full Body, Zero Gravity SL-Track Shiatsu Massage Recliner Chair with Heat, AI Control, Body Scan and Calfrest Extension

After recently moving, I began looking into massage chairs. I bought my previous chair for several times the price many years ago, but couldn't bring it with me. After doing some research, I found that there were several brands offering what seemed like premium features at comparably cheap prices. I browsed and compared countless models on Amazon, but remained skeptical. But, after leaving this one in my cart for several weeks, I still kept coming back to this one in particular.What eventually sold me were the decent quality of materials in the pictures, the reviews on the customer service, and the features that were packed into what seemed to me like an almost-too-good-to-be-true price tag.And I am more than impressed.* Build Quality - The build quality is fantastic. I've only owned it for a month now, so can't comment on the longevity, but the materials feel great. It's faux leather, but feels comfortable nonetheless.* Massage Quality - For the price, the chair absolutely impressed me. I am someone who prefers a stronger massage, so I use it without the pads, but for others there are head and back pads that can help lower the intensity. The massage hands are surprisingly powerful, particularly around the neck and shoulders. They aren't 4D hands (expected at this price point), which means that I do wish they could reach deeper around the lower back, but otherwise they are honestly exceptional. The roller track distance is great too, reaching down to my pelvic area.* Rollers and AirBags - Honestly exceptional. The rollers are somehow better than my previous chair. Very strong. Air bags are great. Note it is missing airbags around the pelvis / upper thighs that you may see on some higher end models, but to me this is not a dealbreaker whatsoever.* Heating - Back heating is great, especially in the colder months. The pads that come over the shoulders and belly heat help keep the stomach-area warm, but unfortunately don't reach the shoulders. Still, it's certainly nice to have and not a feature you see on many massage chairs.* Control and Massage Types - The chair comes with several built-in types, with manual mode as well. I have yet to play through all of them, but it's easy enough to use. The voice function is cool, and the hand controls are great. The control panel itself took a little while to get used to, as the button layout isn't the most straight-forward. To their credit, there are great instructions included, but there are a few nuisances with the software. For example the zero-gravity mode gets reset as you iterate through auto/manual modes, and I hope it's something the team can address in the future (or perhaps with a firmware update?). Nothing was a dealbreaker, and I am more than satisfied with the options available.* Sizing - I am 6', 155lbs, and the fit is fantastic. I only wish the legs would extend ever-so-slightly further, but I have disproportionally long legs, so YMMV.* Customer Support - You know a brand is proud of their customer service when they put their contact information right on the touchpad of the machine. They are friendly, quick, and well-informed. I had some questions about certain features that were quickly resolved, and the customer rep was attentive the entire time and made the experience seamless.* What the chair lacks - Aside from what was mentioned above, the chair doesn't have a "true" zero-gravity mode. It doesn't lean back far enough. It also can't give a full Thai stretching effect due to the leg extenders not being motorized. But anyone who has tested massage chairs would know these are features for chairs well above this price point. So honestly these are well-expected.* What makes this chair stand out - You can tell this was designed by a team that truly puts their customers first. Firstly, it's what you get for the price: It brings several features that you'll often only find in chairs substantially more expensive. And just as importantly are the little details that make this chair stand out. The flexible phone holder and little control dial, the voice function, the rollers / castors to help roll the product, the various pads to help tune an experience, and the fantastic customer service, the brand truly wanted to make a great product.Overall - Needless to say, I would 100% recommend this product. I think the KoziSense team should be proud the A18, as they truly have a winner. I hope they continue their customer-first mindset. I'll definitely be recommending this to my friends and family and will likely be looking to their future (higher-end) releases for an upgrade down the road. I look forward to using my chair every day, hopefully for years to come!

First off, the chair itself is amazing. It massages and does everything it says in the description really well, and I'm glad I purchased it.But on top of that, I need to praise the company's customer service team and, especially, their manage of customer service, Daniel. Here's the story: I bought this chair shortly after having neck surgery as sort of a self-care thang. It arrived via Amazon on New Year's Eve, and my wife and son had it set up by around 2 p.m. Oddly, we noticed the chair didn't recline as we expected it to and the video showed it does. I figured I'd deal with it after the new year, but I sent an email to the address on the chair's display screen and left a message on the customer service phone line. I never expected anyone to get back with me that day or the next. It was after 2 on New Year's Eve, after all. But then I got a text from the company asking me to join a chat on What's Up. That is where I met Daniel.Now, to set the scene a little better, I had had about seven or eight REALLY bad customer service experience in a row at that point, and I figured that's just what customer service was these days. So I might have been anticipatorily chippy with Daniel from the get-go. Yet Daniel (I didn't know his name or role at that point) calmly and politely asked me for videos of the chair not doing what I thought it should do, and he started to diagnose the problem. There was a change the product had been damaged during shipping, he said, and he started working to find me a replacement chair to send out right away. There was one in Mississippi (I'm in Missouri), and Daniel was ready to get that en route. But first, he sent -- on New Year's Eve, I remind you -- my videos to their engineers to see if they could pick up on anything. That's when I thanked Daniel and learned he was the manager of customer service.The day after New Year's, Daniel contacted me via What's App again and said he would be sending me pictures and a video that day to do some troubleshooting. A few hours later, the engineers sent him the video and he forwarded it to me. The problem, it turned out, was a lose connection on the control board. After a few little diagnostics tricks Daniel advised, I found the lose connection, plugged it in fully, and VOILA! A working, fully functional chair that is being enjoyed by my whole family.You don't get that type of customer service anywhere these days, and you sure as heck don't get it on New Year's Eve. So awesome was Daniel that he agreed to send me a percussion massager free of chairs for the inconvenience.This is an example of how to do great customer service. You have knowledgeable people who know the product, who are committed to help, who are connected with the people that make the products they are serving, and who are empowered to go above and beyond for the customer. Daniel didn't have to answer my inquiry on New Year's Eve. He didn't have to try as hard as he did to find a solution. He didn't have to offer me ANYTHING in return for the tiny inconvenience. But he did. Because he gets it.Would I recommend this chair? Absolutely. Is a huge part of that because I know that if you have any sort of issue, you're going to get great customer service? Absolutely. Rock on, KoziSense, and someone give Daniel a raise or trip to Vegas or Hawaii or something.