The Exceptional Experience: Creating a Business Your Customers Will Love Paperback – 27 Feb. 2024

This book is like a breath of fresh air in the world of customer service and business. Michael Walker doesn't just give you the usual spiel about making customers happy; he dives deep into what it takes to create truly memorable experiences that keep people coming back for more. I enjoyed the graphics and easily read fonts.This book is practical. It just doesn't throw out vague ideas; it gives you step-by-step strategies you can start implementing right away. It's like having a seasoned mentor whispering in your ear, guiding you through the ins and outs of delivering a top-notch service.However, Mike Walker's passion really sets "The Exceptional Experience" apart. You can tell he genuinely cares about helping businesses succeed and ensuring customers feel valued. His enthusiasm is infectious, and it'll leave you feeling inspired to up your game and create experiences that truly wow your customers. This book is a must-read if you're serious about taking your business to the next level. Trust me, you won't regret it.

Keeping clients is the holy grail and Michael Walker gives us the blueprint on how to deliver for your customers. I highly recommend you read this book if you have customers... and want to keep them.

Mike is a wizard in the CX space!This will be a game changer for any business owner!!

The Exceptional Experience by Michael Walker is a must-read for anyone who wants to improve their understanding of customer service and engagement. Walker expertly guides readers through innovative strategies and real-world examples to demonstrate how companies can create memorable customer experiences. His insights into using technology and human connection to drive loyalty and satisfaction are both practical and inspiring. This book is an invaluable resource for anyone seeking to differentiate their service offerings and cultivate a culture of customer experience excellence.

This book is dense and profound. Dense because each chapter is packed with a clear playbook for how to build a uniquely better customer service side of your business. Profound because if the ideas are implemented, your business will establish a track record of good will and the high retention rate that comes with an excellent customer experience. If you serve and want to keep happy clients, you need to read this yesterday.