K**M
Highly recommended for new CSMs
The book provides an excellent insight into the customer success profession journey and would be a crucial aid to all new CSMs as well as CSM aspirants, due to the holistic view and structured layout.
D**Y
Four Stars
Very lightweight overview of CSM but hit the spot.
K**R
Good practical book on CSM
Good practical book on CSM operations. Very narrow in its focus, but very useful for the purpose of designing your first CSM strategy and process model.
A**R
A straightforward book on the subject
Great insight into this way of thinking and a worthwhile read
L**E
Great book - simple to understand
Easy to read and very informative.
Trustpilot
1 week ago
3 weeks ago
