Paragon Classic Floss Commercial Cotton Candy Machine with Metal Bowl - for Professional Concessions

This machine is a bit hard to use straight out of the box. After a frustrating first try, I put it away for a few weeks and used the cheap Vbenlem machine that I bought. The Vbenlem machine is easier to use, but has stability and fuse problems.We got this machine out and tried again with customer service. Toni, the US based agent, stayed in the phone with us through the entire troubleshooting process and even gave us some extra tips. Now it works like a champ and makes great floss. The machine is good, instructions could be clearer, but customer service is the best I’ve experienced in many years.

This machine was running great I used it around 8 times and it stop heating up. I contact customer service and they keep sending me different pcs for I myself to fix the machine it is ridiculous I Owen 6 gold medal cotton candy machines and they run great after 3 years and never had a problem , yes I did go for the cheaper price to test it out and it will be the last time I purchase this machine because I have a year warranty and the company has not resolved my problem yet just sad never experience this with other companies under warranty I am still going back and forth with customer service and nothing has been resolve . It’s just sad that I really wasted my hard working money with a company that don’t give a crap about their customers ....I really wish Amazon will help out on this I am going back and forth with the company 1 email a day I’m just over it a lost is a lost

We purchased this for use for elementary school fundraising. It’s a workhorse. I had it in my home for a while so I could “practice” using it. It’s presence completely blew my keto diet! It’s very easy to use. Make sure you adjust the leather floaters or you will have cotton candy everywhere! If you use this in your home, you will set off smoke alarms. Open your windows and work by your kitchen fume hood. Cotton candy will get everywhere. I’m still cleaning “cobwebs”. I suggest buying the bubble, it doesn’t completely contain the cotton candy “dust”, but it will minimize the mess.Paragon (aka Manufactured Fun) also has great customer service. When I received this item, I had question sent in the evening and it was answered before I was done with breakfast the next morning. (They’re in Iowa and I’m in CA). They’ve also been very responsive other questions.

Love the price and functionality of this unit. It does what it is supposed to. I saw lids are around $200 and did not think it was essential. It is, but what is nice about this one is we were able to find a new fir pit cover and we can crank out the cotton candy!There is some dismantling to effectively clean it.

Excellent, hard working, commercial grade machine - the best that I've been able to find. Only four stars because the first came in with the spinner top loose and it broke the brushes that connect the spinner to power. The company immediately shipped me a new machine - excellent customer service. Why 4 stars? Because I still have the broken machine sitting in my office 3 months later. They won't send a call tag for it and I don't want to throw it out.So, my review is not really relevant to the machine. If you're looking for a fantastic machine from a solid company that will stand behind it - BUY THIS ONE!

Great cotton candy machine at a great price. We're using this for our business, so we need something reliable and easy to use. So far it is perfect.

Works good just needs the guard around it

Ordered this hoping for a quality commercial item and it didn't work. Wasted about 2 hours trying to get it to work. Unit never heated up so it never worked. Had to pack this heavy item back up and drag it to a UPS store to ship it back. I'm sure this is a quality item as some have rated it well. It's possible I just received a lemon.