CCXP Exam Preparation: 1 (Key Facts Giving Back) Paperback – 25 Mar. 2017

I recently passed the CCXP exam and would consider this along with the CCXP exam simulator tool critical to my prep! Easy to read, well summarised but packed with information. Reading the book, I was able to quickly identify gaps in my knowledge which allowed me to target those areas with additional resources. The answer explanations provided with the mock questions really helped me frame my thinking for the exam. I read this 4 times in total, the last time being right before going into the exam. I couldn't recommend this more!

A concise, well-written, and practical guide to preparing for the CCXP exam. As others mention, this works well alongside the exam simulator to ensure you get a good understanding of the exam syllabus and style. As there is not a stated bibliography for the CCXP, the principles and sample questions in this book are a great way to begin your studies.

I highly recommend this book to anyone considering or preparing for the CCXP exam. The book helped me assess my readiness to take the exam. For each question the answer and a supporting explanation are provided so you can see the rationale and how you might approach the question differently next time. I wish the book had more practice questions, hopefully there will be a book #2 published :)

This book is an amazing support for anyone looking to go through the CCXP accreditation. Or for anyone that is interested in increasing their awareness of the CX practice as a whole. In addition I would also recommend the simulator that really helps sets you up for success. ( in addition all the profits help a local dog rescue charity - so it’s a no brainer buying this :) )

This book along with Michael’s CCXP simulator were my study bibles. Absolutely fantastic for focusing the mind on the 6 CX competencies & really bringing the learners real life experiences to the forefront. This then enables a realistic gap analysis to happen very quickly, which is where the simulator comes into play with its fantastic study plan. In my opinion the book is a must have and a great reference guide post accreditation.

This was vital preparation for sitting my CCXP exam (as was Michael’s exam simulator which I also recommend.) It establishes core principles for CX and EX that will aid you when thinking about the answers to questions and also helps you understand gaps in knowledge that need some additional focus for study.

Loved the exam questions at the back and looking forward to trying the simulator before my exam! Thank you for this amazing resource.

This book gave me a great insight into what to expect for the CCXP exam. After reading it, I was able to identify areas where I needed to do more work! It includes sample questions and answers with full explanations, which was invaluable in understanding the thought process behind the exam. With the help of this book and the simulator, I managed to pass first time. Not only is it a really useful book, but the proceeds go to charity. A must buy!