isotonerWomen's Classic Hoodback with Memory Foam Slipper

are these actually slippers or are they made for something else because a lot of the questions here seem to be geared towards shoes Orthopedics Etc?

Do these slippers have a slightly elevated heel than rest of shoe or does the foot bed sit flat?

Do these offer any arch support?

I washed these in the washing machine and they are now falling apart can I get another pair sent to me please?