The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming, Carlaw Peggy - Paperback
T**Z
Great book if you look for inspiration or examples
Great book if you are a beginner or look for inspiration on exercises in your training. Great to have at hand when you look for ideas. Easy to adapt to your needs.
A**H
Customer service tricks
A useful book to remind trainers of the type of interactive activities they can employ when trying to explain how to deliver good customer service. A little old-fashioned but still useful.
G**E
Great role play ideas for teachers presenting Customer Service to ...
Great role play ideas for teachers presenting Customer Service to students
L**S
Three Stars
not as sophisticated as I had hoped!
H**J
some good information
quick delivery but alittle disappointed with the amount of games with alot of handouts.but did give me some ideas. ok for the price
Trustpilot
2 weeks ago
2 months ago