Brio 520 Bottleless Water Cooler Dispenser with 2 Stage Filtration - Self Cleaning, Hot Cold and Room Temperature Water. 2 Free Extra Replacement Filters Included - UL Approved

Our business purchased the Brio Self Cleaning Bottleless Water Cooler Dispenser with Filtration with the hot/cold feature for our team breakroom and they have loved it! The filtration works great making our city water tastes clean and fresh. The hot element is amazing, especially for hot cocoa or making oatmeal. After having the unit for two years the water spouts all of a sudden stopped passing water through, therefore we contacted Brio who helped us through some troubleshooting and a system reboot. However, it did not resolve the issue. We have replaced filters on schedule and kept the unit in a protected area. The unit only came with a one year warranty but Brio has stood behind their product and is willing to replace it! This kind of customer service and product support deserves a shout out and recognition that shows they stand behind what they manufacture and sell. Even outside of that, this unit is well worth it's cost!

The media could not be loaded. Consider what you get, it is a very good value. The unit looks sharp and came with extra filters (2 sets total). A basic installation is straight forward, in my case I opted for a more complex install. Excellent functionality to satisfy a water fussy person like me. As far a noise level, my unit has a very acceptable, I would say low noise level, zero disturbance positioned next to the pantry just outside the kitchen.

I bought this Brio 520 Bottleless Water Cooler very recently, on May 22, 2024. Because of my job maintaining facilities, I am very knowledgeable about many things related to plumbing and electrical work. When I installed this bottleless water cooler in the kitchen, it did not produce any hot water. Although it produced cold water well, no hot water came out.Additionally, water was continually leaking from the drain plug, which made me curious. I asked myself why water was continuously coming out of the drain plug since the device did not have a reverse osmosis system, which would need to bleed out the wastewater through the drain plug. I raised these issues with Brio Customer Support. They told me to reboot the device by leaving it unplugged for two hours and then restarting it. However, this did not work, and the customer support staff could not explain why water kept coming out of the drain plug even when the device was not in use.As a result, I returned this product on June 6, 2024. I was really disappointed with this product. Unfortunately, there are not many reasonably priced water cooler brands available. Some brands, like Elkay, are overpriced and do not have the function of producing hot water. Until I find a good product that works properly, I may still be stuck with defective products due to limited brands and price constraints.From my observations, Brio and Avalon seem to be the same company. Even though they have different names, products, and websites, I am quite sure they are the same company based on the design, function, and structure of their devices. Some companies use this strategy to sell more products. Nevertheless, I reordered the Brio 520 Bottleless Water Cooler, hoping it will not have any problems.Hopefully, my experience will be helpful to future customers.

I recently got the Brio Water Cooler Filter, and it's awesome! Super easy to install and fits perfectly. Right away, the water tasted so much better, clean and crisp with no weird smells or flavors. This filter really does a great job. Even after using it a lot, it's still working great. Totally worth the money for such an upgrade in water quality. Highly recommend and will definitely buy again!

We installed this in our breakroom at work, excellent for filling water bottles, hot water is great for tea, etc. We absolutely love having this without bottles and it being connected directly to water line. Would highly recommend it!!

My family and I always purchased water bottles and had to carry them up our stairs frequently. Ever since I bought the Brio our lives have been way easier. We hooked it up to our sink and we never have to carry anything heavy up the stairs anymore. The water tastes great and the hot and cold feature saves us time with boiling water. The cold feature doesn’t even need ice! I recommend this machine to anyone that was in the same situation as we were. Amazing!!