BrioCountertop Self Cleaning Bottleless Water Cooler Dispenser with Filtration - Hot Cold and Room Temperature Water. Free Extra Replacement Filters Included - UL/Energy Star Approved

I had given this 1 star because of issues explained below. I've decided to update this review because: 1) I called the company again and reached customer service easily. 2) They processed an exchange with free return shipping. 3) The replacement is working great so far. Can't ask for much more than that!I bought this dispenser for our office, it initially worked very well. The cold water was clean and crisp. The hot water was hot enough to brew a cup of tea. But after one month, the machine stopped cooling. I went through the reboot instructions but it didn't work. So, I replaced the filters, which was also recommended for a malfunction. Initially, this also did not work - but several days later, the cooling element worked again - but stopped working after one day. I called Brio customer support and was given instructions to turn off the hot and cold buttons, unplug the machine for 2 hours, plug it back in, dispense some water, turn on the hot/cold, and see if it started working. This did not work. I called Brio back during business hours. The phone rang for ages and no one answered. It would have been just as cost effective to take $300 in cash and run it through a shredder. This is the third water dispensing machine that has malfunctioned in our office. I suppose the return process will also be a hassle - assuming I ever get someone at Brio to answer the phone.

I was hesitant to purchase this online as I like to see it in person. This unit was packed and shipped very wellAnd the unit was easy to install as per the instructions.The unit dispenses great filtered water on demand and works perfectly so far.Great looking unit I was impressed.This unit came with extra filters and we stopped our office bottled water delivery.This product was a great purchase at a great value.

Hooked up easily. Water tastes great and stays cold.

We love this water filter. The only flaw is that it doesn't fit under a kitchen cabinet (standard height from countertop to bottom of a cabinet is 18" and this is just over that). We had to set it up in our laundry room/pantry insread. We managed to hook it up to our washing machine valve with a splitter and it's fine but it would have been nice to keep it in the kitchen.

I had high hopes for this water cooler and filter since it sits perfectly in our kitchen counter. After about 6 mints it already started giving us grief with leaks and cold water just stopped working altogether. Installation wasn’t as easy as they make it seem and now it won’t even turn on at all. What a complete and utter disappointment and a waste of money.

Installation was easy and the machine looks good in our business.

Muy buen producto

Parts often fail on these at random times. No real way to fix them or anything you just have to buy a new one. Coils freezing, the cooling function not working, the filter light flashing nonstop. They work well when they work.