The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on instructions about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

What can I do if any accessories (include mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

Desertcart Logo

Deliver to Romania

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🧼 Clean smarter, not harder — mop like a pro with JOYMOOP!

CUSTOMIZABLE HANDLE LENGTH - Extendable stainless steel handle adapts from 26.5 to 60.9 inches for floor-to-wall cleaning.
EFFORTLESS 2 TANK CLEANING - Separate wash & dry chambers keep dirty water away for hygienic mopping.
LONG LASTING MICROFIBER PADS - 8 reusable pads with superior water absorption keep your floors spotless, replace every 1-2 months.
COMPACT CLUTTER FREE STORAGE - All components nest neatly inside the bucket, saving space in any home or office.
360 REACH NO CORNER LEFT BEHIND - Flat mop head rotates fully to clean edges, corners, and under furniture with ease.

The JOYMOOP Mop and Bucket Set features a dual-chamber bucket for separate washing and drying, a 360° rotating flat mop head for comprehensive cleaning, and an adjustable handle extending up to 60.9 inches. Designed for both wet and dry use, it includes 8 reusable microfiber pads and compact storage, making it an efficient, hygienic, and space-saving cleaning solution.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

1054 Lei

Duties & taxes incl.

Romaniastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

ChatGPT - opens in a new tab Perplexity - opens in a new tab Claude - opens in a new tab Grok - opens in a new tab Google AI - opens in a new tab

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

View all Trustpilot reviews

Included components	1 Bucket, 1 Instruction Manual, 1 Mop-head with 1 Pad, 5 Mop Handle Rods, 7 Extra Pads
Item volume	5.7 Liters
Special features	Two Washing and Drying Tanks, Self-Cleaning Mop, 360° Rotation Flat Head, Adjustable Handle
Item weight	1.99 Kilograms
Unit count	1.0 Count
Brand	JOYMOOP
Manufacturer	JOYMOOP
Product Dimensions	23 x 18 x 38.5 cm; 1.99 kg
Batteries required	No

JOYMOOPFlat Mop with Microfibre Wipe and Bucket with Spinner, Long Handle, Wet or Dry Use, Floor Cleaning

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions