Conflict Management: A Communication Skills Approach (2nd Edition) 2nd Edition
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Conflict Management: A Communication Skills Approach (2nd Edition) 2nd Edition

4.2/5
Product ID: 12819139
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4.2

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F**S

Conflict Management: A Communications Skills Approach

An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.

A**L

Very Happy

Got to me in great shape and very fast. Pages weren't bent and i got it on time even though I ordered it last minute. I was happy with it.

S**H

Five Stars

Worked as designed.

Q**L

Five Stars

Great

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Fatima A.

Best international shipping I've ever tried. Worth every penny!

3 days ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Conflict Management A Communication Skills Approach 2nd Edition 2nd Edition | Desertcart Romania