Question 1

How do you unscrew the whole lid

Accepted Answer

Mine just unscrews in a an a it clockwise direction as Std.. Is quite stiff as you want it to be sealed when shut. Make sure it is not 'locked' though as this might make a diffidence.
To lock it you slide the grey button down until you see the blue bit and to unlock it you slide it up so blue bit is concealed. 
Hope that helps x

Question 2

Can you show a picture of the spout. How can you drink from it without spilling it down your front on a moving train?

Accepted Answer

Hello Paul Simon,
Thank you so much for your question!
We can not attach photos here unfortunately, but please refer to our images 2 and 4 - they show photos of the spout. 
The cup is designed such that it doesn't spill down the front, we've never had an issue with using this cup ourselves, but of course, it depends on the usage, preferences and there are external factors that the cup design can not control for, so please do send us a private message if the photos 2 and 4 don't work for you and you would like more photos, it's just that we can not attach images here, so sorry about that!
We really hope that helps and have a lovely Friday, Paul Simon!
Kind Regards,
Julia and Victor

Question 3

Why inside the cup and cap are very smelly? And this bad smell changes the taste and smell of drink!

Accepted Answer

Hi,

Thank you so much for your message!

It is indeed very important to have a flavorless vessel, especially for fine tea, as we have learnt during our travels to Chinese tea villages in the mountains of Guangdong and the Fujian. This is why we made the inside of this cup from ceramic lining!

However, some cups may acquire a smell during manufacturing due to the heating of other materials during production.

I can assure you that this will definitely disappear over a few uses, especially if you have already washed it thoroughly before use as per the instructions, but if you want to speed up the process, then you can leave it to aerate in the sun or the wind, or put it in a very cold place over a day or so.

I am certainly happy with drinking even the fine flavoured Bai Hao Yin Zhen (the white silver needle tea) from the cup as opposed to from my ceramic gaiwan and china cups, so it will certainly improve!

But if you are still unhappy with the cup after that, then do please feel free to get in touch or initiate a refund and we will always be very happy to assist you, Lee!

Warmest Regards,
Julia

Question 4

Can you open this one handed

Accepted Answer

Yes you just press the button while holding it and drink

Brand	FIASP COFFEE
Colour	Black
Package Dimensions	18.5 x 9 x 9 cm; 320 g
Special Features	Leak Proof
Item Weight	320 g

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FIASP COFFEE Travel Mug, Insulated & Leak-Proof, Stainless Steel Double Wall Vacuum, Ceramic & Copper Lining, Black, Reusable Coffee Cup, 12oz 360ml, (Black)

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