AGPtek® Call Center Dialpad Headset Telephone with Tone Dial Key Pad & REDIAL

Update - This morning I got a most unexpected email from Amazon customer service where they sympathized and apologized for the problems with the telephone. They even offered to "Make it right", after all this time wasn't expected at all. They offered a refund and a promise to engage the manufacture to see why my phone broke. With Customer Service like this I was compelled to update my post and change the over all rating to 5 stars, because even though it broke, Amazon has come through with flying colors and made it right. Thanks Amazon, a loyal, and unexpectedly happy, customer for life.I am a work from home supporting network computer systems. Meetings are at the heart of my work and I started running over my Cell phone minutes so I setup VoIP from my cable company and setup my telephone it worked great and was very easy to setup.I have used this telephone for only 6 weeks and today when I tried to call into a meeting I found that the telephone was dead. No power. No lights, No dial tone, nothing. I pulled out a very old phone and it worked on the same line, but this one... Dead after 6 weeks. To bad, I liked the fit and feel of the headset and the fact I could put the call on mute and the other side didn't hear or know that I muted the line while I typed.

This telephone headset is amazing! I just recently started taking calls for my an at-home customer service job and previously I was using a Plantronics set. The first set I had all I could hear is humming and buzzing and at random times loud noises would come into the headset. Customers would complain about the sound quality, and I had to strain to hear them.After calling the company they told me the set was defective so I ordered another one, received it and same issues within a few days of just using it. After two failures of headsets from Plantronics I said screw this! While browsing through amazon I came across this set, hesitated a bit but then clicked order and crossed my fingers that I wouldn't have the same issues as I did with Plantronics.Well I have been using this set for three days now and it is amazing!!! I can hear the customers, they can hear me loudly and clearly. I can even hear dogs barking in the background of calls. I wish I would have found this set earlier and not have wasted my time with Plantronics.This set was easy to install. Just plug in the line for the headset and the other one to my modem for the line I use to receive calls. Very easy. I do wish there was a better way to control the volume but It is no big deal.

For just over a year I had a Plantronics T10 that I used for my work at home job. Almost right away there were static issues, it was hard to hear some of the customers, the headset was uncomfortable, and after just a year of use, the on/off button stopped working. Their support was of no help whatsoever and offered me a "discounted" price which was no better than what I could have got here on Amazon. Unimpressed, I started to look for another phone to use.Found this one, and read the reviews. Some of the reviews left me skeptical as this product is the only product some "reviewers" have left, and a couple of them have only this product and printer ink. I know for a fact that there are places that pay people to make up reviews, so I didn't believe some of the glowing reviews given here. Still, other reviews seemed legit, and the price was better than the Plantronics, so I thought I'd give it a try.I was working when the package arrived, and I immediately plugged in the phone to the back of my modem, replacing the standard phone I had to use in the meantime, and everything started functioning right away. The date and time were already set, and this phone could not be easier to understand.On the first call I received on this phone, I realized I could hear the customers so much better than I ever did on the Plantronics, and even when I had to call another department, I didn't have to strain to hear what they were saying. I asked the first caller how the call sounded to them and they said it sounded good. Far better than the complaining I got about static when on the Plantronics.Some reviews stated the instructions were not well written, but the ones I got seemed pretty straight forward. Perhaps they typed up some new instructions. Everything I need to know is in the small booklet included in the box.The headset is a lot more comfortable than the Plantronics one. The Plantronics one would leave with me a headache by the end of my shift, but I worked 10 hours straight without the slightest discomfort from the headset for this phone. This phone also has a digital display that includes showing you how long you've been connected or on a call. That comes in handy when you get paid for talk time; it makes it easier to keep track of how long you've spent on each call.This phone is also more aesthetically pleasing. Sure, it's an "odd" looking phone if you aren't used to this type of phone that many of us who work from home use, but for those who do use these types of phones, it simply looks better, and you seem to get many more options than on the Plantronics T10.The mic is adjustable, and it can be shaped smaller to fit neatly on the stand at the end of the day. The mute button is not on top of the on/off button like on the T10, so you won't accidentally hang up the phone when pressing mute.By the way, I have two laptops that I use during work, and this phone is placed directly between both laptops. Not a single bit of static or humming, unlike the other phone I used to have that I had to place as far away as possible from my electronics. This phone handles being mere inches away from not one, but TWO laptops that are on and being used while on the phone.Granted, the phone is still new, so it remains to be seen how long it works, but compared to the Plantronics, that cost much more than this phone, in the first days of using it, this phone is far superior. I wish it had been available, or if it was, I had known about it, over a year ago before ever getting the Plantronics. I'm bothered that a phone that costs as much as Plantronics barely lasts over a year, and the quality is worse than this phone that was much cheaper. If anything changes in the quality of this phone, or how well it works, I will update this review. At this time, however, I'm actually glad my Plantronics died. Good riddance, I found something MUCH better.

This is exactly what I was looking for. I've used it for a couple of weeks now about half the time on a regular cable land line, the other half with my cell phone. I (Bluetooth) pair my cell phone with a Cobra Lynx device that connects to the phone. With the Lynx, I can receive and make calls using the cell phone, wearing the headset. I'm going to start traveling and I needed hands-free so I can work on my laptop and participate in conference calls. This works perfectly. When I use it with the Lynx there is a slight delay so that takes some getting used to. It's not the AGPec's fault. The AGPtek works perfectly with the cable land line, no delay, clear voice, easy dialer. I have a slight hearing problem and tinitis but there is enough volume on "low" for me to hear everything.The only possible issue I have is that the AGPtec uses the telephone wire for its power, there is no separate power source. So if you disconnect the phone line you lose all your settings. That's a small issue for me. I like that it works with the Lynx and my cell. Now I can travel anywhere and use the headset.