Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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H2ofloss® Quiet Design With 12 Multifunctional Tips Countertop Dental Oral Irrigator(hf-8whisper)

H2ofloss® Quiet Design With 12 Multifunctional Tips Countertop Dental Oral Irrigator(hf-8whisper)

Product ID: 185634274

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Details

Brand
H2ofloss
Special Feature
Portable Tips
Net Quantity
1.0 count
Item dimensions L x W x H
16.5 x 10.9 x
Manufacturer
H2Ofloss

💧12 multifunctional tips

🔇whisper-quiet design

🇺🇸USA made

Description

🦷 Elevate Your Smile Game with H2ofloss!

TRUSTED QUALITY - Proudly made in the USA, ensuring top-notch performance and reliability.
COMPACT PORTABLE - Perfect for home or travel, this lightweight irrigator fits seamlessly into your lifestyle.
USER FRIENDLY DESIGN - Effortlessly switch between tips for a tailored oral hygiene experience.
WHISPER QUIET OPERATION - Enjoy a peaceful dental routine with our innovative quiet design.
TRANSFORM YOUR ORAL CARE - Experience the power of 12 multifunctional tips for a personalized clean.

The H2ofloss® Quiet Design Countertop Dental Oral Irrigator (HF-8Whisper) is a state-of-the-art oral hygiene device featuring 12 multifunctional tips for a customized cleaning experience. With its whisper-quiet operation and compact design, this USA-made irrigator is perfect for both home use and travel, ensuring you maintain optimal dental health without disturbing your peace.

Specifications

Manufacturer	H2Ofloss
Country of Origin	USA
Item model number	HF-9
Product Dimensions	16.51 x 10.92 x 21.01 cm; 1.79 kg
ASIN	B010NNIZQE

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1280 Lei

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