Shoesofdream is the most advanced hand-made and customized shoes supplier in China and dedicated to design you dream shoes based on the shoes size, style, material and color you want. 1. When will I receive my dream shoes? Processing Time: 8-30 DAYS (Preparing for your order). Shipping Time: 5-30 DAYS (Delivering your order) Receiving Time = Processing Time + Shipping Time. Notice:The processing time is 30 days for orders received between 2015-02-06 and 2015-02-26 due to our Chinese Spring Festival. 2. What if the shoes do not fit my foot? Shoesofdream shoes strictly follow the sizing chart of Shoesofdream. If the shoes you buy do not fit you, we will give you a free exchange. If there is any quality problems, we will send you a new one for free. Your satisfaction is totally guaranteed by Shoesofdream. 3. What is your return policy? If you are not satisfied with your shoes, you can return it to our US warehouse. 4. Do you provide customization service for shoes? Shoesofdream provides customization service for every shoes, the customization time takes 8-30 days and the price will be vary based on the shoes style, material and decoration. 5. Are the shoes I received the same as the pictures above? A little difference may exists due to hand-made production. 6. Is the heel height and platform height the same as stated above? Due to different size has different heel height and platform height, we will adjust heel and platform height for your size so that you can wear it comfortably. 8. What is your working time? Our working time is 5:00 pm - 3:00am (PDT time) at which we will process all our emails and orders. Shoesofdream designs your dream shoes.
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