Digital Innovations 4190100 Clean Dr. Laser Lens Cleaner for Xbox 360

I hate to downgrade the product for not working; it may be cleaning the lens fine but a dirty lens may not be my problem, which is not the product's fault. So for the benefit of others who may be having the same problems as me and wondering whether to spend time/money on this product, here are the symptoms I'm getting:1. The error I'm getting is "Error reading disc. Try cleaning the disc.". It would then restart and I would lose all my progress for the current mission. The problem is with Borderlands 2 on the Xbox 360. BL2 is my favorite game; I have played it about a dozen times and had played it 2 or 3 times in a row before the errors started, so the disc WAS in the drive for a month or more and I often don't cut off the Xbox, even over night.2. I had long ago copied the game from the disc to the hard drive and DLCs were ordered online and downloaded to the drive, so a disc read error doesn't make a lot of sense. But I cleaned the disc anyway and it still bombed.3. I've since played some other games and not gotten any errors, so to be thorough, I bought BL2 from Amazon again and got the same disc read error. So there's $15 down the drain.4. At first the errors seemed random and after restarting, I could continue the game, but I've come across a couple of places where it happens every time, one at the start of a DLC and one in the main game, so it is not a completely random problem such as you might get with, say, dirt on the lens.5. I went through the troubleshooting guide on Microsoft.com and got suggestions from a tech at 2K (the game's producer), such as resetting the cache, but nothing has helped. I tried deleting the game and DLCs from the hard disk and reinstalling them. I tried copying the save files to the Cloud and telling BL2 to use those. Nothing helped.6. The 2K tech finally decided it must be the laser lens (again: the program is on the hard disk, so how?). So I bought this lens cleaning system and ran it 3 times (despite having to sit through the blah-blah start-up each time) and BL2 still bombed in the same place.So if you are having problems like the above, this product is probably not going to work as it might if you were just having trouble reading ANY disc. Again: 2 key points: (1) the software should not be reading the disc except maybe at first to verify that I have it and (2) it hasn't happened with any other games.

My Xbox 360 is ~4 years old and just started not reading discs, games, DVD's, - wouldn't read anything. I first got the 'red ring of death' and after a reboot, all attempts led to 'Reading' then 'Open Tray'. I thought the optical drive had failed and was prepared to ship it to Microsoft for an out-of-warranty repair.After reading the reviews, I decided to give this a try - and it worked! Now, it didn't work the first try - a problem I think has likely caused some 1 star reviews. I had to cycle it 8+ times for it to work.Comments on the process:Let's assume your optical laser is, in fact, dirty and that you don't have a hardware problem. Now, let's assume that this cleaner needs a cleaning cycle time of 2-3 minutes to clean your optical laser. Lastly, let's assume that when you insert a disc your optical drive will spin up to speed for ~ 30 seconds or so before 'giving up', spinning down to zero, and reporting an unreadable disc. If your expectation is you will pop this in and magically fix your console, you would be wrong because the cleaning brushes cycled for 30 seconds - not 2-3 minutes.What you have to do is continually open/close the tray or manually reinsert the disc. Do this enough times, and you may have success. In my case, I had to open/close the tray (gaining ~30 seconds of spin time each time) 8-10 times before the disc was readable and I was able to 'properly' hit the play button to run the disc cycle. I've read some people had to do this for at least 10 minutes before it would work.In my case, I'm highly impressed as it saved me $100 + shipping + downtime to send to Microsoft for a repair on my 360 due to some dust that found it's way into the console. In my case, I opened/closed the tray until the disc was recognized, ran the cleaning cycle, polished up my game disc, and was back in business in 10 minutes or so. This is a great product.Now, for those of you with a true hardware failure and/or a misaligned optical laser (common problem), this won't fix your problem as you will need a HARDWARE repair, not a cleaning. If you crashed your car would you wash it and then complain the dent was still there? If you use this cleaner and it fixes your problem, it's 5 stars. If you use it (following my instructions) and it doesn't fix your problem it's still 5 stars because it has allowed you to confirm you have a hardware problem and not a speck of dust!

Nice

My Xbox has been having problems reading disc for about a month. I didn't want to buy a new Xbox seeing that the 720 is supposedly going to be released later this year. I found this product and figured it would help considering people have had similar issues and this fixed it. I was heading off to work when I saw that it came in the mail so I didn't have time to use it. While at work I told my buddy the issue I was having. He asked me if I had my Xbox horizontal or vertical. I said horizontal. He told me to put it vertical because there was a clip/pin that can break that causes disc errors, but if you put the Xbox vertical it's irrelevant if the clip/pin is broken. It seemed to fix the problem somewhat. I used this lens cleaner both while the Xbox was horizontal and vertical and that seemed to fix the issue. So my recommendation is if you're having an issue with your Xbox not reading discs than put your Xbox vertical and try it out. If that doesn't work than buy this and use it while the Xbox is both horizontal and vertical. Warning: Very important that your Xbox is off while your moving it or it could seriously damage the disc inside of it. At the end of the day I'm just glad my Xbox is working.

Wouldn't work with xbox one. Message saying if this is a game go to Apps. Apparently there is a vocal message that guided you how to use disc but nothing coming through xbox.

I have my XBOX 360 vertical as this makes it cooler. but ran this disk with it laid horizontal. it didn't cure the non reading of game disks. so I ejected it switched it off, as you shouldn't move a older XBOX 360 with a disk spinning in it, as it will scratch it and make it unreadable. Ran it 2 times more and its fixed the XBOX. Although the multimedia thing on it is long winded and you have to quit it to run the cleaning process again. The drive has stopped making funny noises when loading a game and seems a lot faster loading it as well. so full marks

This product gets my highest recommendations My Xbox is getting old, and I'd played a lot of games and DVD's on it. It just stopped reading certain discs, which was incredibly frustrating. It took all of ten minutes to use this cleaner, and now I'm enjoying Assassin's Creed 2!

My son bought this to try after a problem with the disk tray opening. It cleaned the laser and the xbox is working perfectly again. Was expecting to have to get a new xbox so we are delighted. Did not really expect it to work but it was worth a try for the money. Great product.

Has saved me a lot of time and effort on getting my xbox looked at very happy would buy again