






🎧 Stay connected, stay ahead — mute, move, and master your calls like a pro!
The Global Teck XS 820 headset is a lightweight, durable, and ergonomically designed mono headset tailored for Avaya IP phones. Featuring a built-in mute button on an 8-foot quick-disconnect cable, it offers seamless call control and all-day comfort with pillow-soft faux leather ear pads. Ideal for professionals in call centers, help desks, and home offices seeking reliable, high-quality audio and effortless usability.








| Headphones Jack | 3.5 mm Jack |
| Model Name | XS 820 |
| Connectivity Technology | Wired |
| Included Components | XS 820 Mono Headset, Avaya Telephone Interface Cable with Mute Button (RJ-9/RJ22) |
| Age Range (Description) | Adult |
| Material | Faux Leather |
| Specific Uses For Product | Professional Communication |
| Recommended Uses For Product | Calling |
| Compatible Devices | Avaya IP Phones 1608, 1616, 9601, 9608, 9610, 9611, 9611G, 9620, 9620C, 9620L, 9621, 9630, 9640, 9640G, 9641, 9650, 9650C, 9670 |
| Control Type | Volume Control |
| Cable Feature | Detachable |
| Item Weight | 2 Ounces |
| Water Resistance Level | Not Water Resistant |
| Customer Package Type | Compact, cushioned packaging designed to protect the headset during transit |
| Unit Count | 2.0 Count |
| Style | Professional |
| Control Method | Touch |
| Number of Items | 1 |
| Audio Driver Type | Dynamic Driver |
| Carrying Case Color | Black |
| Earpiece Shape | Over-ear |
| UPC | 683615892095 |
| Manufacturer | Xennex |
| Item Weight | 2 ounces |
| Product Dimensions | 7.8 x 5.6 x 2.2 inches |
| Item model number | XS-820M |
| Is Discontinued By Manufacturer | No |
| Material Type | Faux Leather |
| Manufacturer Part Number | XS-820M |
S**
seems fine with IP Phone
No issues, seems fine with IP Phone 9608G
J**Y
The curvature of the headband is also not very ergonomic which (at least with the shape of my head) makes it difficult to find a
I would actually give this product 2 1/2 stars if it was possible. The headset is lightweight and setup/connection was simple and straight forward. That is where the positives end, unfortunately. The mouthpiece/microphone arm has no flexibility at all and sticks almost straight out leaving it far away from your mouth. The curvature of the headband is also not very ergonomic which (at least with the shape of my head) makes it difficult to find a comfortable position with which to wear it.Sound quality on my end was not terrible (not good either just passable), but those I spoke to on the other end of the calls complained of my voice being choppy and that the call seemed to be cutting in and out. While certainly not a high end headset, at about $80.00, I would expect a little bit better quality.
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