Smart Ink Compatible Ink Cartridge Replacement for HP 903 903XL High Yield 2 Black Pack with Advanced Chip Technology to use with HP Officejet 6950 All-in-One Officejet Pro 6960 6970 All-in-One

The cartridges were not recognised by the printer but after a quick chat to customer service an easy fix was provided and they now work perfectly

Initially the cartridge did not work due to HPs attempts to block nonHP ink in their printers. However this was quickly resolved by smart ink's customer service team who sorted in under 5 minutes.

Contacting Smart Ink by chat produced an immediate response and quickly provided me with an easy workaround. Only drawback is that the printer does not recognise the remaining ink level, but given the substantial difference in price between an HP original and this cartridge, this is something I can live with

I purchased these 2 x Black Ink cartridges in July 2023 and just loaded one in December into my HP OfficeJet 6960 Unfortunately I got the message that the cartridge does not have advanced chip technology so it did not work and was rejected. Disappomting.

Great cartridges, excellent customer service and support. Fast , efficient problem solving

The best away of answer!

I have been using Smart Ink for some time now and the product quality has always been excellent, like the value for money. I haven't until now had cause to use their customer support service. My most recent purchase (2 x 903 XL HP Compatible cartridges) when installed didn't not deliver any ink, despite the software showing both cartridges were full. So I got in touch and without any hesitation or attempts to transfer the problem to the courier, the manufacturer of the printer or me, SmartInk simply, quickly and courteously owned the problem and desptached my two new cartridges which arrived while I was away for the weekend and were here waiting for me on Monday ready to go for the working week. Perfect service! Thanks guys.

After HP blocked my printer to try to force me to install their own brand of ink I contacted SMART Ink. They were there immediately, answering my questions and helping me to override the block. I was very nearly going to get rid of my HP printer and buy another brand because I refuse to be held to ransom by a company like HP. My printer is out of warranty anyway so that would not be voided by using SMART Ink products.I have purchased SMART Ink cartridges on numerous occasions previously and this is the first time my printer has been blocked by an HP update, SMART Ink also helped me to turn off the automatic updates. It was really easy to do even for a luddite like myself.I highly recommend SMART Ink on all levels for their products and their exceptional customer service.