FOGATTI Natural Gas Tankless Water Heater Outdoor - Max 8.1 GPM 180,000 BTU, CSA Certified Compact Design On Demand Instant Hot Water Heater - Instagas Comfort 180S Series

I got this to replace my 20 year old tank water heater that decided to die on us. My son helped me with the install as I am 71 years old and slightly crippled. The installation was simple and it works great. Of course you need to wait for the hot water but we had to wait with the tank one also. Great technology built into this unit and it seems as though it is going to do the job. A great piece of technology.

Easy install. Tons of hot water

Update 4 - No response from Fogatti since Sept 29. 43 days? Several times they made promises (in writing) to partially reimburse my installation cost. $200 maximum against the original install ($400) and replacement install ($400) I have lost $600 by originally purchasing their product. Even worse - They Don't Care. UPDATE 3 - NO RESPONSE FROM CUSTOMER NO-SERVICE. LIES ABOUT REIMBURSEMENT FOR INSTALLATION COST. Fogatti will not respond to calls or emails. Case 1234009. After 2 mos of incomprehensible emails Fogatti will not respond after making promises to reimburse $400 installation cost on their defective unit. Had to repack defective unit and return to receive refund which they have completed. WORST EXPERIENCE IN HISTORY OF ANY SELLER ON AMAZON SINCE PRIME PROGRAM BEGAN. Spoke with multiple (12?) Different CS Reps. Emails which repeat previous discussions and impossible to follow directions. RUN AWAY. DO NOT PURCHASE. YOU DO NOT WANT THIS HEADACHE. COMPANY CLEARLY DOES NOT CARE ABOUT CUSTOMER SATISFACTION. UPFATE 2 - RUN . YOU DO NOT WANT TO DEAL WITH THIS COMPANY. Unbelievable struggles with Customer Service. People talking in background. CS Rep cannot find case number. Stumbles through emails. Seriously you Don't want to deal with the headache. Unit I purchased is defective. Shuts off on warm water setting. Ran up to 155 degrees with set point of 115. Request for replacement was going to take 2 weeks. Seriously...Who can wait 2 weeks for hot water? Requested refund. CS Rep had no idea how to process. Furthermore. Another CS Rep advised they would assist in completing my request for $400 fee to install unit. Buy a Rheem and avoid this trouble. Been a week since email and speaking to Customer Service. First off - CR Rep may have been new because he did not understand the problem with heater until approx 15 min of explanation. Problem is simple. If water flow at an appliance - shower valve - is less than 100 percent got - adjusting dial for Warm water - hot water flow shuts off for 5 min. Fogatti wants me to ship unit back and they will then send a replacement. No thank you. Who keeps the packaging after 4 mos? I'll be out of hot water for more than a week - and I'll be paying another $400 to install unit. My advice - stay with a name brand unit that has Techs to trouble shoot. Purchased large outdoor unit in May. Renovating an old farmhouse. Installed by Licenced Plumber. Works fine in 100 percent hot at mixing valve. But temper back hot water to have a "warm" shower and Hot water shuts off. Have contacted Customer Service for assistance. Will update based on resolution.

I have had a Camplux tankless hot water heater for last two years. I had issues with it from day one. Called customer service and they said it was the flow of gas and I needed a new regulator. I decided to buy this hot water heater and it was easy to install and worked like it should from the start. No issue with house regulator like last unit. Very happy with this one. Puts out hot water great.

Purchased the system back in October of 2022. Now it's February 2026, and the system is still working great!! The only issue I have is anytime the power go out I have to reset the power button. Luckily, I installed it in a spot where it's easily accessed to reset.

It was quite easy to install with the instructions and watched a quick video online. It’s an outdoor unit that doesn't need vent pipe and is waterproof, that saves much time of installation and make it possible to install in the backyard close to sprinkler water. Just bought a service valve kit and a few gas pipes, connectors, and shutoff valve online and at local stores, then easily hooked it up in less than 30 minutes. One thing to remember thought, make sure to shut off your main gas valve to the house before installation for safety purpose and use gas Teflon tape for sealing the connectors. I also added an extra valve to the preinstalled gas pipe in the back yard, total 3 shutoff valves I used, as you can see in the pictures attached. Currently I only connected it to garden hose water and just a shower head for kids to take shower after swimming and shower pets in the garden, but I actually have a plan to set it up for my ADU (Accessory Dwelling Units) in the coming months. Overall, it’s a great purchase, has worked better than expected in past few weeks.

A good replacement for my 50 gal water heater and I never run out of hot water.

Purchased this product, delivery was OK. Installed product, no problem. Plugged product in nothing happened. Tried calling Amazon Customer Service, unable to find phone number for customer service. Called Fugatti customer service and was told "We are having problems with this product. Please return product to Amazon and they will replace the product. Finally after an hour of searching I found phone number for amazon. I explained the situation to a non english speaking customer service person. They told me I would have to wait for a refund and I should purchase the same Item gain. Its been over a month since I had to repurchase the item. In the mean time I am out $850.00 waiting for a return. According to the web site they received the Item but have not credited the money. I had to buy another unit because I had installed and made room for this particular unit. In closing: No customer service, Manufacturer is aware ion issues with unit, Amazon is becoming unresponsive and does not care about customer service. Like I said STAY AWAY FROM FUGATTI

Great hot water heater like the fan in it

Adjusting to water flow. 👍

Update: This heater did not even last a year. Bought it in late August of 2023 and stopped working in August 2024. You can take a chance if you have money to waste but I would look for another product. We are very disappointed. After using this water heater since Aug 2023, we have found it very slow to kick in and supply hot water. The unit is as described and when producing hot water is good. But it will take a long time before you have flowing hot water. So if you try to save water by turning the water off and on, it will always fun cold and not hot. Trying to use this unit to save money on your water bill, well that just wont work at all. You will consume a lot more water then you usually would. And no its not from longer hot showers, you have to run water a long time and not turn it off for a consistent temp.

This unit works very well and would recommend. I also ordered the valve kits with pressure relief.

I built an outdoor shower at my cottage and this unit works pretty good, when you start the flow of water the unit automatically turns on and warms the supply water to the temperature you have it set too. It does take around 5-7seconds to get to temperature but what system doesn’t. It was fairly easy to winterize, their customer service is iffy at best so hopefully you never have a problem with the unit. If you’re looking for a cheap system you can install yourself, this product fits the bill.