Question 1

You mention that your sand is special, what makes the sand you use different?  Isn't all sand the same?  Thanks so much

Accepted Answer

Hello there. Thanks for your question. I'd love to explain because our sand is something we're very proud of.

Interestingly, not all sand is the same. Whilst it may look similar, our sand is crushed from a specifically chosen rock (in North America) to avoid contaminants, free quarts or free silica. Plus, it goes through strict annual safety checks, ensuring it is CPSIA & Prop 65 compliant. (We want to avoid any nasties from our sand). We spent a lot of time finding the perfect sand supplier, to be sure we were offering sand that was both safe, and perfect for Zen Gardens. So whilst our sand isn't the cheapest, we can be confident of its quality...and that's important to us here at Island Falls Home.

Finally, after choosing our supplier, we tested out various sand grain sizes. Again, not all sand is the same. (Some is fine & some coarse). We've a great relationship with our supplier and have chosen what we believe to be the optimal sand grain size for use in Zen Gardens. The patterns show up clearly, which makes a real difference. You will even see a very slight sparkle!

We hope you love your Zen Garden, and thanks again for your question

James
Island Falls Home

Question 2

Is is supposed to come with sand? I thought it did. I bought two for Christmas and none of them came with sand%

Accepted Answer

Hello and thank you for your purchase. Yes, our Zen Gardens absolutely come with sand, along with all the other features you see in the photos & description. Regrettably, it sounds like you received two from a very small batch that we identified as having an issue. I'm sorry for this. I'm pleased to say that this issue has now been rectified, but we would really like to send you replacement bags of sand. Please reach out to us through buyer-seller messaging and I'll personally ensure we resolve this for you to your full satisfaction, and quickly! Many thanks, Island Falls Home

Question 3

What is the yellow stickey thing for?

Accepted Answer

Hello. Thank you for your question. I'm not certain which piece you are referring to, but believe you are asking about the enclosed bamboo wooden tools. You will find 6 tools in your Zen Garden kit. They're handcrafted so look and feel great to use. If you scroll down on our listing, you will find full details about each of the tools, as well as images of how they can be used to create patterns in the sand. One of the tools (namely, the 'Smoother tool') is packed as 2 wooden sticks, which simply slot together to create the tool. There is also the 'Detailer stylus' which is a slightly curved stick, which is used to draw free-form patterns in the sand. I trust this answers your question, but do feel free to contact us if you would like any more information about our products. All the best, Island Falls Home

Question 4

What is the Height of the tray?

Accepted Answer

Hi there. Thanks for your question. The Zen Garden sand tray is exactly 2.0cm in height. The usable (internal) height of the tray is exactly 1.6cm. With the 454g (1lb) of sand that we provide, you will find that this fills the tray to around halfway, which you should find to be the perfect level to allow you to rake without scratching the base, but also it not being too full that it spills. I hope this answers your question, but if you do have any further questions (great or small), please feel free to ask them. We're here to help!

Brand	Island Falls Home
Colour	Black, White, Multi-color
Material	Plastic
Product Dimensions	27.9L x 20.3W x 1.9H Centimeters
Shape	Rectangular
Tray Type	Wood, Plastic, Ceramic
Special Feature	Handle
Style	Modern
Finish Type	Black Zen Garden Tray
Recommended Uses For Product	Relaxation, Gift, Therapy, Meditation, Zen Gardening, Sand Tray Therapy, Hobby, Decor, Creativity
Number of Items	2
Occasion	Thank you & Appreciation, Mother's Day, Christmas, Father's Day, Birthday
Product Care Instructions	Wipe with Dry Cloth
Pattern	Solid
Item Weight	16 Ounces
Theme	Desk Decor, Zen Decor, Japanese Decor, Sand Tray Therapy, Zen Gardening, Zen Garden, Therapy Sand Tray, Japanese Sand Garden, japanese Gifts
Is Oven Safe	No
Maximum Weight Recommendation	1.3 Kilograms
Is Dishwasher Safe	No
Manufacturer	home
Country of Origin	USA
ASIN	B089VZGHLF

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Japanese Decor Zen Garden Kit - Perfectly Beautiful Premium Mini Rock Garden Meditation Gift Set for Home & Office Desk-top. Incl. fine Zen Sand, 6 Tools & 11 Accessories to Create Unique Calming Zen

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