ZWILLING Enfinigy Cool Touch 1.5-Liter Electric Kettle, Cordless Tea Kettle & Hot Water, Black

Since I use my tea kettle every day, I decided to buy a quality kettle that would last for many years. The Zwilling Cool Touch kettle was exactly what I wanted! Since another buyer’s comment had mentioned the possibility of rust developing around the lid, I made sure that I emptied the kettle completely and left the lid up to allow the vapour out and the kettle to dry out after each use. After I used it two times, I noticed little black specks on the inside bottom. I contacted Zwilling and was told that rust can be removed with baking soda and warm water solution/vinegar. I cleaned the kettle as instructed, and the black specks disappeared. However, they were back again after two uses.I contacted Zwilling again and was told that “hard water causes these stains to occur and build up.” The population of Saskatoon is about 337,000. The tapwater has a hardness of approximately 160 mg/L. Looking on the Internet, it says that for water softeners, a good hardness level should not be higher than 120 to 170 mg/ L. Therefore, Saskatoon‘s water hardness is already within the parameters that someone would set on their water softener. In addition, the water that I was using was filtered through my fridge. I do not have any problems in my home with hard water, nor do I know of anyone else who has. If a city with a population of 337,000 had problems with hard water, I think that it would be widely known and the issue would be dealt with.I did not have any black specks appearing on the bottom of my previous metal tea kettle.In their second email, Zwilling told me that I should use the following method to maintain the cleanliness of my kettle:“You can do this by half filling the kettle with water, adding 2 tablespoons of vinegar to each pint, and leaving it for four hours. Then empty the kettle and remove the loosen scale. Rinse and repeat as necessary.”So, for the life of the kettle, I am going to have to purchase vinegar and spend time cleaning the kettle. If the dark specks already appear after two uses, I don’t know what this means in terms of how often I will have to keep cleaning it.I am so disappointed in my purchase. I spent more than I usually would and was expecting a quality product that I could use for many years. I am sorry that I ever purchased this kettle and disappointed that I believed the Zwilling brand name meant quality and backing their product.

Product is super simple design and clean looking inside and outside.We didn't wish to have any digital gadgets or fancy functions but just boiling water. There is no plastic parts or material joints inside. The body is double layered so it is warm when we touch but not hot that we can't keep your hands on. We are very happy with this kettle. I'm thinking to buy a spare while it is available.

La paroi intérieure est tout en acier inoxydable et la paroi extérieure est en plastique, qui devient chaude mais ne brûle pas. Appareil peu bruyant, plutôt rapide pour bouillir et l’eau se verse bien. Le côté intérieur du couvercle semble plutôt en acier chromé. Le «look»minimaliste est très beau. Très belle finition.

Stainless inside, nothing obstruct to clean, not gets hot outside the kettle to touch. Great purchase.

After four months of delicate use, the lid broke. I spoke with the company, who said I have to ship it in to them at my expense. Then it will take them up to 12 WEEKS to assess my warranty claim. How could it take up to three months (plus shipping time and cost) for the process of the repair/replacement of my kettle to begin?I will never buy this product, or from this company, again.Amazon thankfully refunded me.