IMPORTANT ORDERING INFORMATION: SELECT THE CORRECT PET DOOR SIZE: Measure from the top of your pet's front shoulders to the floor. This will be the proper door opening size. IMPORTANT WALL VS HOUSE DOOR INSTALL: Be sure to order either a WALL INSTALL if installing in a wall, or a DOOR INSTALL if installing in a house door. IMPORTANT ELECTRICAL INFORMATION: If installing the pet door in a wall, we recommend the hard-wired electrical connection. The cord is less attractive and dogs can chew on the cord. Let us know if you prefer hard-wired or cord electrical connection? IMPORTANT WALL THICKNESS INFORMATION: Measure the distance from the inside wall to the outside siding, stucco, brick or stone. If the distance is 6" or less, no tunnel extension is required. If the distance is 6" to 8", a 2" tunnel extension is required. If the distance is greater than 8", a 4" tunnel extension is required. If you require a tunnel extension, Solo Tunnel Extension are available here on Amazon. IMPORTANT SECURITY INFORMATION: Be sure to consider our optional Solo Intruder Alarm, which are available here on Amazon. RECOMMENDED PET TAG INFORMATION: Your Solo Pet Door comes with a free Solo Pet Tag, but we recommend ordering additional Solo Pet Tags in case your pet loses the pet tag or collar. Solo Pet Tags are available here on Amazon. WARRANTY: Solo Pet Doors have a Limited One Year Warranty from the date of the purchase to be free of manufacturer's defects in workmanship and materials. Satisfactory proof of purchase must be provided to the manufacturer for this limited one year warranty to apply. In that case, the manufacturer will replace at no charge to the purchaser the defective part(s). RETURNS: You may return your Solo Pet Door within 30 days of the purchase date for a full refund (less original shipping and 15% restocking fee), provided that the pet door has never been installed and is in perfect condition.
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